Job Opportunities in Australia

1 NDIS Quality and Safeguards Commission


Candidate Information Pack
Administrative Review Officer



Job Reference Number 226_09/24
Position Title Administrative Review Officer
Classification APS 5
Status Ongoing/Non-ongoing
Salary Range $84,927 - $90,696
Contact Person Shandelle Mc Neill
Job title of contact person A/g Director, Administrative Review & Governance
Contact Number 08 8318 2810
Contact Email shandelle.mcneill@ndiscommission.gov.au
Number of Vacancies 1
Division Legal Services and Internal Integrity
Branch Internal Integrity Unit
Section Administrative Review & Governance
Location Open / Various
Date Applications Open 19 September 2024
Date Applications Close 3 October 2024


About the NDIS Quality and Safeguards Commission
The NDIS Quality and Safeguards Commission (the Commission) is a regulator established on 1
July 2018 as an independent agency under section 181A of the National Disability Insurance
Scheme Act 2013 (the NDIS Act) to improve the quality and safety of NDIS supports and services.
The Commission is the dedicated national regulator of NDIS service providers in Australia.
During its formative phase, the Commission’s focus was on establishing the essential systems
and processes needed to meet its legislated responsibilities. The Commission is transitioning
from “start-up” to the scale-up maturing of its operations to becoming an effective,
approachable and transparent regulator.

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The NDIS Commission’s core legislative functions
The Commission assists the Commissioner in the performance of their functions, the core of
which are to:

• Uphold the rights of, and promote the health, safety and wellbeing of, people with disability

receiving supports or services, including those received under the National Disability
Insurance Scheme.

• Develop a nationally consistent approach to managing quality and safeguards for people

with disability receiving supports or services, including those received under the National
Disability Insurance Scheme.

• Promote the provision of advice, information, education and training to NDIS providers and

people with disability.

• Secure compliance with relevant legislation through effective compliance and enforcement

arrangements, including through the monitoring and investigation functions conferred on
the Commissioner by legislation.

• Promote continuous improvement amongst NDIS providers and their delivery of

progressively higher standards of supports and services to people with disability.

• Develop and oversee policy design for a nationally consistent framework relating to the

screening of workers involved in the provision of supports and services to people with
disability.

• Provide advice or recommendations to the National Disability Insurance Agency (NDIA) and

its Board in relation to the performance of the Agency’s functions.

• Engage in, promote and coordinate the sharing of information to achieve the objects of the

relevant legislation.

• Provide NDIS market oversight, including:

i. monitoring changes in the NDIS market which may indicate emerging risk; and
ii. monitoring and mitigating the risks of unplanned service withdrawal.


Legal Services and Internal Integrity Division
Our day-to-day work has a direct and immediate impact on the lives of people with disabilities,
which makes it incredibly meaningful, rewarding and fulfilling.
The Legal Services and Internal Integrity Division is comprised of the Legal Services Branch and
the Internal Integrity Unit.
The Division is headed by the NDIS Commission’s General Counsel. Division staff members are
based in Parramatta, Penrith, Melbourne, Adelaide, Brisbane, Canberra, and Perth.

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The Internal Integrity Unit
The Internal Integrity Unit is comprised of two teams – (i) Integrity Investigations and (ii)
Administrative Review & Governance. The Administrative Review & Governance team is responsible
for the following functions:

• Coordinating the process for compliance by the NDIS Commission with its legislative

obligations.

• Processing requests for NDIS Commission documents under the Freedom of Information

Act 1982 (Cth).

• Co-ordinating internal reviews of decisions made by the NDIS Commission under the

National Disability Insurance Scheme Act 2013 (Cth) (NDIS Act).

• Managing the NDIS Commission’s privacy function, including handling privacy inquiries,

privacy complaints and requests for access to and correction of personal information
under the Privacy Act 1988 (Cth); and

• Building capability across the organisation, including providing education to Commission

staff. We have an excellent workplace culture that is inclusive, friendly, collaborative and diverse. The
successful candidate will join a supportive, hardworking and collaborative team working on a
diverse range of very interesting and challenging matters.
We invest in the professional development and career progression of our staff.
Key duties
The Administrative Review Officer is responsible for assisting the Internal Integrity Unit in
effectively implementing the NDIS Commission’s legislative obligations and functions in one or
more of the following areas:
Privacy

• Assist with assessing the NDIS Commission data handling practices, privacy

policies, procedures and guidelines to identify gaps and non-compliance with
privacy reforms.

• Action the privacy reforms roadmap to ensure alignment with scope, deliverables

and timelines.

• Implement privacy policies and procedures and guidelines that align with best

practice.

• Effectively communicate with stakeholders to keep informed of progress of the

privacy reform project and assist with the integration of privacy reforms across all
areas of the NDIS Commission.

• Contribute to privacy training and awareness programs to educate employees

about privacy requirements, data protection and their roles and responsibilities in
safeguarding personal and sensitive information held by the NDIS Commission.

• Assist with change strategies to ensure a smooth transition to new policies and

procedures, address resistance to change and provide support to employees as
they adapt to new requirements.

• Evaluate and monitor compliance with privacy reforms and best practices to

identify improvement measures.

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Internal Review

• Draft administrative decisions, brief delegates and co-ordinate responses relating

to complex or sensitive matters relating to the functions of the Internal Integrity
Unit. This will include effectively managing multiple matters, which may include
freedom of information requests, complaint or public interest disclosure
investigations, internal reviews or privacy matters;

• Co-ordinate and gather information relating to matters and monitor compliance

with statutory and internal timeframes;

• Use appropriate tools (including the Microsoft Office suite) and templates to aid

processing of and reporting on matters against tight deadlines;

• Respond to inquiries regarding the functions of the Internal Integrity Unit to

internal and external stakeholders;

• Work collaboratively with staff of the NDIS Commission, including with Legal

Services Branch in relation to external review proceedings and with decision-
makers in relation to freedom of information and internal review matters;

• Manage highly sensitive or confidential material, including public interest

disclosures, treating information with appropriate sensitivity; and

• Assess and develop practice with a continuous improvement lens to develop

capability within the NDIS Commission. FOI

• Assist the freedom of information (FOI) team in creating, processing, and making

FOI decisions, including routine and sensitive access requests, ensuring all matters
are recorded and closed correctly.

• Frequently liaise with business areas to identify relevant documents and consult

on proposed exemptions.

• Effectively engage with FOI applicants, other Commonwealth and State agencies

and third parties in formal consultation processes.

• Draft FOI decisions with limited supervision, and brief delegates in relation to

requests for access to documents made under the FOI Act.

• Demonstrate good judgement and pay careful attention to detail in order to make

lawful decisions confidently, while undertaking analysis and drawing accurate
conclusions based on evidence.

• Assist the Senior FOI Officer and Assistant Director in responding to requests for

information from the Office of the Australian Information Commissioner (OAIC)
relating to applications for OAIC review of FOI decisions.

• Assist in developing and maintaining internal FOI reference materials including FOI

templates and other reporting functions, as needed.

• Manage confidential material and treat information with appropriate sensitivity.
  

The Administrative Review Officer is also responsible for assisting the Assistant Directors and
the Director with any other tasks as is required from time to time.

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Skills, Knowledge, and Personal Attributes
The role would suit critical and creative thinkers with excellent attention to detail, and a passion
for effective client service, process improvement and delivering positive outcomes in an
integrity context. To be successful in the role, you must have excellent organisational skills, work
well in a fast-paced environment and enjoy juggling multiple competing priorities.

Minimum Mandatory Requirements
To be considered for this role, candidates must have at least 12 months experience in one or more
of the following:

• working with the Privacy Act 1988 and best practices in privacy and risk management;

Federal or State level; and/or

• handling FOI requests or similar at a Federal or State level, including practical

experience in effectively applying FOI legislation.

In addition, candidates must demonstrate:

• Excellent interpersonal skills to positively engage and collaborate with stakeholders at all

levels;

• Ability to quickly learn and acquire skills and knowledge in an unfamiliar area of work or

subject matter; and

• Work experience or familiarity with government operations and procedures.

Highly Desirable
The following qualifications, knowledge and experience are highly desirable (but not mandatory):

• Qualifications in law or public administration.

• Knowledge of the NDIS and an understanding of the role of the NDIS Commission.

• Experience working in the disability sector.

Eligibility Requirements

• NDIS employees are required to be Australian Citizens.

• Candidates employed by the NDIS Commission are required to undertake a Police

Records Check prior to commencement of employment. If the position involves working
with children and/or vulnerable people, the appropriate check for this will also be
required to be undertaken.

• Successful candidate(s) will be required to obtain and maintain at least a baseline

security clearance.

To be eligible to obtain a security clearance (Baseline, Negative Vet 1 or Negative Vet 2) the
successful candidate must be an Australian Citizen. Candidates must be able to establish their
background as checkable to be considered eligible for a security clearance. Any gaps or
periods of time spent overseas for 12 or more months (cumulative) that cannot be verified by
an Australian referee are typically deemed uncheckable, rendering the candidate ineligible for
a security clearance. Background history must cover 5/10 years (Baseline / Negative Vet 1 or

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Negative Vet 2) of employment, education, residential, criminal history and anything else
specified by the AGSVA. The successful candidate must be willing to disclose all relevant and
required information to fulfil this process.


How to apply
1. Applications are to be submitted online at NDIS Commission current vacancies page
2. Submit a statement describing how your skills, knowledge, experience would make you
the best person for the role. Please ensure you address the key duties and capabilities
of the ideal candidate in the statement. This statement can be up to a maximum of 1000
words.


Attach an up-to-date Curriculum Vitae (CV) and the contact details for two referees, one of
whom should be your current (or most recent) supervisor.

The assessment/selection process
The merit assessment process is chosen to suit the circumstances of the vacancy, the business
environment in which it operates and generally includes the following stages:

The application
Applicants provide written evidence of their skills, knowledge and experience
supported by relevant examples.

Shortlisting
Shortlisting is undertaken to identify the applicants with the strongest claims.


Further assessment
The selection panel (usually 2-3 people) acquires as much information as they
consider necessary. This may include contacting referees, undertaking an interview,
a work sample test and/or psychometric testing may also be included in the
assessment. The contact person for the vacancy is available to provide further
information about which assessment techniques will be used.

Recruit Ability
We participate in the Australian Public Service Recruit Ability Scheme to attract applicants
with disability by removing some of the barriers in recruitment and employment processes.
The scheme provides an opportunity for applicants with disability to progress to the next
stage in the selection process if they are assessed as meeting the minimum requirements of
the job. Disability is defined as ‘current limitation, restrictions or impairment, which has
lasted, or is likely to last, for at least six months and restricts everyday activities. More
information about Recruit Ability can be found here:
http://www.apsc.gov.au/priorities/disability/recruitability .


The NDIS Commission is a disability friendly organisation that offers interesting and
challenging roles. People with a disability are encouraged to apply for jobs in the Commission.

7 NDIS Quality and Safeguards Commission



Aboriginal and Torres Strait Islander peoples
We recognise the richness of Aboriginal and Torres Strait Islander cultures and the unique
knowledge Aboriginal and Torres Strait Islander employees bring to our workplace, policy
development and service delivery. We welcome and encourage applications from Aboriginal
and Torres Strait Islander peoples.


Merit Pool
A merit pool may be created and utilised within 18 months from the date this vacancy was
advertised in APSJobs