September 3, 2024

Westpac

Darwin

FULL TIME

Indigenous Business Manager, NT

Indigenous Business Manager - 51661

Location: Northern Territory
Hybrid working model

How will I help?
As an Indigenous Business Manager your role is critical to achieving Westpac’s strategy of financial inclusion and wellbeing for Indigenous Customers. They maintain lasting partnerships with 3rd party referrers and create strong relationships with new Indigenous business customers by acting as trusted advisors.
You will network and acquire long term relationships with external partners, to attract customers from referral flows or competitors. You will be accountable for delivering excellence in on boarding, particularly the first 100 days. In addition, you will be responsible for the business needs of our prospective, and new to bank customers, and will collaborate with internal business partners (Relationship Managers, Transactional Business Managers and Equipment Finance Managers) to deliver specialised solutions as required.
Key Responsibilities:

Proactively build and manage a pipeline of new business with a particular focus on new to bank customers generated from internal and external referral partners.
Be an active member in the community, identifying and building relationships with external referral partners as well as Indigenous business influencers.
Support customer advocacy through effectively handling, escalating, and following up customer compliments, issues, and complaints, using judgement to resolve customer concerns on the spot.
Collaborate with internal stakeholders to ensure all business needs of the customer have been addressed, this includes, but is not limited to trade finance, complex payment solutions, credit structuring.
Conduct customer needs reviews to provide business solutions to new customers, including business lending, asset finance and other transactional needs.

What’s in it for me?
You’ll play a significant part of the future of a business that has been around for 200 years. Our purpose is to create better futures together. So, we’ll back you in the development of your career, internal career prospects, and flexible working. You’ll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.
What do I need?

Relevant experience across banking/business banking preferred.
Understanding of the needs and opportunities for our Indigenous business customers, including challenges, trends, and the competitive and regulatory environment.
Understanding of the market demographic, business / industries and their financial needs and opportunities.
Strong commercial/business acumen, stakeholder engagement and excellent written and verbal communication skills.
Ability to evaluate credit worthiness with a risk focus, undergoing a process of considering key risks and mitigants, structural considerations or covenants, repayment, pricing for risk and policy exceptions.
Expertise in products & services that meet Business Banking customer needs including business and personal banking needs, transactional and deposit needs, lending and cash flow solutions, investment and protection needs.

What is it like to work there?
We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. As well as competitive remuneration and a great culture, joining the Westpac family means you will get some of the best banking, wealth and insurance benefits in the market.
We back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We will even pay you to do volunteer or community work.
As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.
How do I apply?
Start here. Just click on the APPLY or APPLY NOW button.
At Westpac, we’re all about creating a supportive culture and ensuring our workplaces, branches, products, and services are accessible and inclusive for everyone—our customers, employees, and the wider community. If you’re interested in discussing workplace flexibility, please feel free to mention it in your application.
We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply. If you have questions about the recruitment process, please email talentacquisition@westpac.com.au .
Do you need reasonable adjustments during the recruitment process?
We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please call 1800 655 592 Option 2.3 or email talentacquisition@westpac.com.au