Job Opportunities in Australia
September 9, 2024
Queensland Building and Construction Commission
Rockhampton
Customer Service Officer
Key Responsibilities and Expectations
In this role, you'll provide customers with information and advice on building-related matters, including QBCC legislation, services, policies, and products. You'll assist with services like licensing applications, the Home Warranty Scheme, contractor compliance, and building dispute management. Staying updated on QBCC's offerings and participating in training and quality assurance is essential. You'll also engage in marketing and educational events, perform administrative tasks, and deliver outstanding customer service.
Candidate Attributes
We seek candidates who can apply and interpret legislation and policies effectively, use technology and systems for information management, and contribute to team goals with flexibility and a focus on continuous improvement. Strong communication and interpersonal skills are key to providing excellent customer service.How to apply
Please submit your resume and a letter (maximum 1 page) telling the Panel why you are interested in this role and how your skills complement the Customer Service Officer role. This should not be a repeat of your resume. It is your opportunity to tell us how you meet the key outcomes/accountabilities and candidate attributes.This work is licensed under a Creative Commons Attribution 3.0 Australia License.
In this role, you'll provide customers with information and advice on building-related matters, including QBCC legislation, services, policies, and products. You'll assist with services like licensing applications, the Home Warranty Scheme, contractor compliance, and building dispute management. Staying updated on QBCC's offerings and participating in training and quality assurance is essential. You'll also engage in marketing and educational events, perform administrative tasks, and deliver outstanding customer service.
Candidate Attributes
We seek candidates who can apply and interpret legislation and policies effectively, use technology and systems for information management, and contribute to team goals with flexibility and a focus on continuous improvement. Strong communication and interpersonal skills are key to providing excellent customer service.How to apply
Please submit your resume and a letter (maximum 1 page) telling the Panel why you are interested in this role and how your skills complement the Customer Service Officer role. This should not be a repeat of your resume. It is your opportunity to tell us how you meet the key outcomes/accountabilities and candidate attributes.This work is licensed under a Creative Commons Attribution 3.0 Australia License.
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