Customer Service Co-worker

September 17, 2024

IKEA

Marsden Park

PART TIME

Job ID: 257995
Date posted: 17/09/2024
Our team within IKEA

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work.
We stand for equality, diversity and inclusion.
We care about people & planet and promote health & wellbeing.
We nurture your development and provide career opportunities to unlock your potential.

What you need to know

Working at IKEA has its benefits and rewards:

$27.35 base hourly pay rate
Above award rates and penalty rates (including Sunday and Public Holidays)
5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
24/7 access to our Employee Assistance Program for health and wellbeing support
15% Co-worker discount
Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
Co-worker uniform provided
Free Co-worker parking
Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
Bonus programme (where eligible)
Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional Information:

This role is Temporary (until January 2025) Part-time, 40/fortnight.
The internal job title for this role is Customer Co-worker
The shift times required to work will be spread between 9:00am to 9:00pm.
As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work 3 out of 4 weekends in a month (both Saturday and Sunday).

RECRUITMENT PROCESS

We require adequate availability, without holidays booked, during the peak trading period (from mid-October to January) for these positions.
If your application is successful, you may be invited to complete a video screening interview as part of the recruitment process.
If your application is progressed, you will be invited to attend an in-person interview with the hiring team.
If you're successful in the recruitment process your contract with IKEA will commence from Monday 14 October 2024.

About this work area

As Customer Co-worker your responsibilities will include, but are not limited to:

Acting as the friendly face of IKEA by greeting visitors and providing welcoming, effective, and efficient information to customers.
Driving the IKEA Family Reward Keys loyalty program sign-ups and uptake by highlighting the benefits and rewards to customers.
Supporting other areas of the Customer team including resolving customer service queries, maintaining shopping tools such as shopping baskets, trolleys, and yellow bags.
Processing returns and resolving customer guarantee claims, recognising when to escalate to a supervisor.
Manage cash, card, and finance option payment transactions with accuracy and a friendly demeanour.
Engaging with customers to understand their needs and providing expert advice on IKEA products and services.
Recording information accurately in our customer database system so we can act on feedback and continuously make improvements to the customer shopping experience.
Ensuring customers have a positive final touchpoint during the IKEA shopping journey.
Building strong relationships with your team and other departments to promote a collaborative and inclusive work environment.

As a Customer Co-worker you are or have:

Passionate about securing a positive and seamless customer experience through utilising your strong customer service skills by interacting with and helping customers consistently.
Able to remain calm when faced with challenging situations and are pro-active to find solutions.
Able to comfortably interact with customers in a polite and friendly manner whilst having a ‘Togetherness’ mindset.
Able to prioritise tasks in a fast-paced environment.
Basic computer skills and the ability to learn new systems.
Comfortable with on-the-job physical activity and repetitive movements.
Demonstrate excellent communication skills and basic computer and systems literacy.
Previous experience in a customer-facing or retail environment is preferred.

We need people like you

At IKEA, work is so much more than a job. Come join us!

We regret to inform you that this job opportunity is no longer available