Job Opportunities in Australia
October 17, 2024
Essential Energy
PART TIME
Customer Contact Officer (Shift Worker)
We are seeking an enthusiastic Customer Contact Officer to join our Customer Contact Team and play a key role in providing professional and high-level customer focused service.
We are unique
Join an organisation that values your voice, empowers your autonomy, recognises the strength in diversity, and prioritises your well-being while offering attractive remuneration and benefits. Take pride in having a meaningful impact on regional, rural and remote communities while being a pivotal player in the energy industry's future.
About the role
We are currently recruiting for a Customer Contact Officer to join the Customer Contact Team.
This role will be based within the Essential Energy footprint with the ability to work from home in a hybrid work environment. This role will be 12-month fixed term, part-time 28 hours per week, working a 7-day rotating roster scheduled anytime between the times of 6am and 10pm.
The Customer Service Branch is responsible for the delivery of efficient customer service and effective management of Customer, Retailer and Key Stakeholder relationships. The branch is also responsible for compliant and efficient interactions with Australian Energy Markets and its participants.
As a Customer Contact Officer, you will be responsible for providing professional and high level customer focused service, primarily involved with system outage and network inquiries to meet customer needs, business performance and assist in the achievement of operational goals.
Experience
We offer competitive remuneration commensurate with skills and experience and 16% superannuation.
Essential Energy offers a broad range of employee benefits, providing you access to product discounts, including Qantas Club, Optus and Health Insurance, Health Programs including fitness passport and other benefits such as 26 weeks parental leave. For more information on our benefits, please visit the employee benefits page .
Essential Energy provides employees with a broad range of employee benefits through our corporate partnerships with organisations such as Qantas, Optus, nib and Mildura Health Fund. You will also gain access to our Health and Wellbeing programs including fitness passport. Visit our employee benefits page for more information.
We are proud to be recognised as a WORK180 Endorsed Employer for All Women .
An energy network doesn’t just keep the lights on… it’s a living network that needs to adapt to new and emerging energy generation technologies while still meeting the energy needs of customers.
It requires innovation, commitment, and collaboration to bring people together to solve the energy delivery challenges of the modern world.
Your potential will be realised, and you’ll feel a real sense of purpose and satisfaction knowing you have a pivot role to play in delivering the energy of the future to the people who need it today.
For internal roles: For further information please contact Zachary Hooker Contact Centre Lead on 0474 720 443.
Applications close on 3 November at 11:55pm
Passionate people. Global thinking. Regional heart.
Building a better energy future.
Essential Energy is committed to building a culturally diverse and inclusive workplace and strongly encourages applicants to apply regardless of gender, age, ethnicity, sexual orientation, or disability.
As an organisation, our aim is to champion inclusivity in the workplace and celebrate the difference in all our employees.
Join an organisation that values your voice, empowers your autonomy, recognises the strength in diversity, and prioritises your well-being while offering attractive remuneration and benefits. Take pride in having a meaningful impact on regional, rural and remote communities while being a pivotal player in the energy industry's future.
About the role
We are currently recruiting for a Customer Contact Officer to join the Customer Contact Team.
This role will be based within the Essential Energy footprint with the ability to work from home in a hybrid work environment. This role will be 12-month fixed term, part-time 28 hours per week, working a 7-day rotating roster scheduled anytime between the times of 6am and 10pm.
The Customer Service Branch is responsible for the delivery of efficient customer service and effective management of Customer, Retailer and Key Stakeholder relationships. The branch is also responsible for compliant and efficient interactions with Australian Energy Markets and its participants.
As a Customer Contact Officer, you will be responsible for providing professional and high level customer focused service, primarily involved with system outage and network inquiries to meet customer needs, business performance and assist in the achievement of operational goals.
Experience
- Proven experience in a similar customer service/contact centre role
- Knowledge and understanding of relevant policies and procedures relevant to the role
- Demonstrated experience in problem solving and negotiation skills when dealing with stakeholder enquiries and complaints
- Experience in working on a rotating roster and taking a flexible approach to shift arrangements.
- Ability to effectively navigate, maintain and use multiple information systems
- Problem solving and conflict resolution skills
- Strong communication and customer service skills with the ability to interact with a diverse range of people and handle all types of stakeholder and customer enquiries
- Ability to use initiative, be proactive, make decisions and take responsibility
- Ability to handle sensitive and confidential information with tact and diplomacy
- Time management techniques and organisational skills with the ability to meet business targets, perform under pressure and manage a complex and varied workload
- Flexible team player with a willingness to work effectively in a professional, busy and diverse team environment
- Strong skills in computer operations and business systems relevant to the role.
- Certificate III in Customer Contact or demonstrated capability through past employment experience and/or relevant qualifications
We offer competitive remuneration commensurate with skills and experience and 16% superannuation.
Essential Energy offers a broad range of employee benefits, providing you access to product discounts, including Qantas Club, Optus and Health Insurance, Health Programs including fitness passport and other benefits such as 26 weeks parental leave. For more information on our benefits, please visit the employee benefits page .
Essential Energy provides employees with a broad range of employee benefits through our corporate partnerships with organisations such as Qantas, Optus, nib and Mildura Health Fund. You will also gain access to our Health and Wellbeing programs including fitness passport. Visit our employee benefits page for more information.
We are proud to be recognised as a WORK180 Endorsed Employer for All Women .
An energy network doesn’t just keep the lights on… it’s a living network that needs to adapt to new and emerging energy generation technologies while still meeting the energy needs of customers.
It requires innovation, commitment, and collaboration to bring people together to solve the energy delivery challenges of the modern world.
Your potential will be realised, and you’ll feel a real sense of purpose and satisfaction knowing you have a pivot role to play in delivering the energy of the future to the people who need it today.
For internal roles: For further information please contact Zachary Hooker Contact Centre Lead on 0474 720 443.
Applications close on 3 November at 11:55pm
Passionate people. Global thinking. Regional heart.
Building a better energy future.
Essential Energy is committed to building a culturally diverse and inclusive workplace and strongly encourages applicants to apply regardless of gender, age, ethnicity, sexual orientation, or disability.
As an organisation, our aim is to champion inclusivity in the workplace and celebrate the difference in all our employees.
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