Job Opportunities in Australia
October 23, 2024
Auto & General Insurance
Toowong
OTHER
Continuous Improvement Consultant
Role purpose
Reporting to the Service Delivery Manager, the Continuous Improvement Consultant manages and updates induction and learning content, ensuring it remains relevant and engaging. This role implements changes and enhances materials to support ongoing business needs, including updates for PDS changes and improving existing offerings.
The role
Essential
Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.
Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.
We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.
Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.
Please ensure your manager or team leader is aware of your application. If this sounds like your next challenge, click on the APPLY NOW button and submit your application.
Reporting to the Service Delivery Manager, the Continuous Improvement Consultant manages and updates induction and learning content, ensuring it remains relevant and engaging. This role implements changes and enhances materials to support ongoing business needs, including updates for PDS changes and improving existing offerings.
The role
- Plan and organize updates to induction and learning content to align with business needs.
- Communicate with stakeholders to gather feedback and ensure materials meet organizational goals.
- Manage learning resources, ensuring content is accurate, up-to-date, and accessible.
- Monitor and report on training program effectiveness, identifying areas for improvement.
- Use systems to design, deliver, and track digital learning solutions and ensure smooth operations.
- Create engaging learning content to enhance onboarding and ongoing development.
- Collaborate with subject matter experts to ensure offerings reflect best practices and standards.
- Review and improve existing processes and learning solutions to foster continuous improvement.
Essential
- Understanding of training processes and adult learning principles.
- Proven ability to scope, design, and deliver technical and behavioral training.
- Strong application of learning design principles.
- Excellent interpersonal, written, and organizational skills.
- Experience delivering training programs for diverse audiences.
- Proficiency in Microsoft Office (Word, Excel, Power Point).
- Capacity for self-management, participative decision-making, and managing change.
- Certificate IV in Training and Assessment (TAE).
- Certification in the Financial Services industry preferred
- Location – All Sites This role is available at any of our Brisbane and Sunshine Coast locations providing flexibility to choose the office that suits you. Our Toowong office is close to the city with easy public transport and parking options while our North Lakes offices are within walking distance of some of the north side’s best retail locations. If you love a view of the water, why not consider our Kawana office on the edge of Lake Kawana and only a five minute drive to the closest beach.
- Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
- Work flexibility - with options to work from home two days per week.
- Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
- Grow with us - we’ve got learning and professional development opportunities to suit everyone.
- Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
- Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
- Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
- Save money - as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.
Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.
Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.
We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.
Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.
Please ensure your manager or team leader is aware of your application. If this sounds like your next challenge, click on the APPLY NOW button and submit your application.
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