October 24, 2024

Auto & General Insurance

North Lakes

OTHER

Commercial Manager

The role
Part of the Supply Relationship Leadership team, as our new Commercial Manager you will be responsible for network optimisation, capacity and supplier performance. Your core focus will be creating a competitive landscape through effective network optimization and driving world class contract management performance with an emphasis on strategic and complex insurance repair supplier engagement.
You will:

Identify and realise market and internal opportunities to create competitive advantages
Have oversight of supplier relationships and developing new commercial relationships to right size the growing scale of our network of repairers and parts suppliers
Maintain relationships with key stakeholders to become a highly valued contract expert including being the central liaison between the Commercial Team and contract suppliers
Deliver & refine re-engineering programs that develop a true, cost effective Repair Service Platform and fully utilise the investment in technologies
In consultation with the relevant internal stakeholders, develop and implement appropriate supplier management and assessing strategies that meet the company’s overall objectives
Develop and implement - policy with regards to supplier management; advanced commercial techniques; strategic sourcing or supply process improvements; & systems and tools to monitor and manage contract deliverables, service levels and commercial outcomes
Oversee the network’s performance, ensuring alignment between cost control methodologies and customer service/brand reputation outcomes
Support drafting of high-quality contract documents and carry out contract variations, including updating or expanding scopes of services

What experience you’ll bring

Claims and/or significant Insurance Industry experience preferred
Significant experience utilising large datasets to surface insights and make recommendations
Demonstrated advanced experience utilising software packages including Power BI, Excel, Audanet, etc to harness the power of data for decision making
Demonstrated best practice strategic procurement, including centralisation of commercial strategies and achievement of significant cost savings
Significant knowledge of the delivery of services and products through traditional Customer Service channels as well as Digital and Omni Channel strategies
A track record of exploiting technology to solve customer and operational challenges in large enterprise environments would be an advantage
Demonstrated success at implementing and delivering on operational efficiency & business process enhancement initiatives

Our Perks

Location – This role can be based at either our North Lakes or Kawana Waters sites. North Lakes - Save the long commute to Brisbane and work for a growing company close to home and within walking distance to some of the north side’s best retail outlets, restaurants and other amenities. Kawana - Housed on the sunny coast and close to local retail, restaurants and other amenities, we enjoy views across Kawana Lake and we’re only five minutes from the closest beach. If you love the water and coastal life, this is the perfect place for you. Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
Grow with us - we’ve got learning and professional development opportunities to suit everyone.
Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
Save money - as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.

About us
Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.
Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.
We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.