October 25, 2024

Office of Industrial Relations

Brisbane

Client Service Officer

The client service officer's role is part of a dynamic and fast paced working environment, in a team with a strong supportive culture, empowering to proactively assist in making positive impacts regarding electrical safety for everyone in Queensland.

Key Responsibilities:

Deliver record keeping services (database, financial, HR) in accordance with legislative, departmental and organisational policy and guidelines;
Monitor queries and direct calls from internal and external clients in relation to ESO Supply and Network activities;
Use, update and monitor relevant databases and files confirming quality and accuracy of data;
Maintain and retrieve information necessary to efficiently provide the delivery of ESO services, including accessing and maintaining data held in the on-line databases;
Booking of travel through the online QTravel system and preparation of pre and post travel documentation;
Purchasing and issue of goods and services in accordance with delegated authorities and in compliance with Departmental Purchasing Policy;
Preparation of credit card charges, Cab Charge vouchers and monthly reconciliation;
Provide high level administrative support to the Electrical Licensing team, as a member of the business unit;
Provide, if required, administrative support across the ESO business under direction of your Manager; and
Actively participate in the promotion of a discrimination free workplace culture that values equity and diversity.

Applications to remain current for 12 months.This work is licensed under a Creative Commons Attribution 3.0 Australia License.