Client Services Manager

October 23, 2024

TEG

Sydney

FULL TIME

An exciting opportunity has arisen for a Client Services Manager to join our Ticketek team based in Sydney.
About Ticketek
Ticketek has over 40 years' experience ticketing the biggest live events and venues in Australia. Ticketek sells over 23 million tickets to more than 20,000 events each year, including concerts, sports, theatre, musicals, festivals, exhibitions, experience and family events. A truly digital company, Ticketek is Australia’s number one entertainment events website, and a global leader in ticketing solutions.
The Role
The Client Services Manager will join our Ticketek team based in Sydney. This role will work closely with clients from Sydney’s most prestigious venues, ticketing world-class entertainment events.
As a Client Services Manager you will ensure each client receives a high standard of service delivery and continuity across their accounts. You will liaise directly with our clients as well as various internal departments such as marketing, web, technology and finance to ensure our clients maintain a high level of service delivery.
As Client Services Manager, your role will include:

Client Relationships: Partnering with Clients to discuss event ticketing build requirements and time frames. Delivering accurate event builds. Providing timely and concise reporting and insights.
Event Operations: Build and maintain events within the Ticketing System as well as manage ticketing operations on event days.
Event Marketing and Promotions: Collaborate with internal and external leads to ensure marketing and promotional strategies are implemented ahead of time and fulfilled as planned.
Business Development: Work with the State Manager and your team to innovate and provide value-added services and solutions to Clients that increase ticket sales and build brand and event profile.

Requirements
The Person
To be successful in this role, you will:

Have a passion for live events.
Demonstrate a client focused attitude, being a true ambassador for our brand.
Be a team player willing to strive to deliver exceptional results.
Possess attention to detail.
Be able to troubleshoot and problem solve.
Communicate with style and professionalism, across all levels of business relationships, both internally and externally.

Essential experience & skills:

Excellent verbal and written communication.
Ability to develop new and existing relationships with clients.
Ability to resolve client/customer problems in a helpful manner.
Understanding or ability to learn ticketing systems and processes.

Desirable, but not essential, experience & skills

Client/customer relationship skills.
Experience in Event or ticketing roles.
Tertiary qualified.

Other key considerations for this position
Due to the nature of this role, work is required outside of business hours and on the weekend.
Benefits
Here’s a taste of what Ticketek offers:

Complimentary tickets to selected events
Birthday Leave
Volunteering Leave
Access to wellbeing discounts
Flu Vaccinations
Company Paid Parental Leave
Free Advice and Support (EAP)

What you can expect?

Global Reward and Recognition Program
Supportive and exciting Learning and Development Opportunities
Career Pathways
A commitment to Diversity, Equity, and Inclusion
Great team members!

About TEG
TEG is a global leader in Live Entertainment, Ticketing and Technology. Every day TEG connects fans to experiences and customers with brands. We are proud partners of some of the world’s largest and most iconic venues as well as leading event promoters globally. TEG operates worldwide out of seven country offices and includes Ticketek, Ticketek Marketplace, Ticketek UK, Ticketek New Zealand, Ticketek Malaysia, Ticketek Philippines, Softix, TEG Live, TEG Dainty, TEG Sport, TEG Van Egmond, Laneway Festival, Handsome Tours, SXSW Sydney, TEG Theatrical, MJR Presents, TEG Lifelike Touring, TEG TES Live, Brickman, Rugby Live, TEG Europe, TEG USA, Qudos Bank Arena, FAN+, VIP NOW and Ovation.
For more information about TEG please go to http://www.teg.com.au/
TEG is an equal opportunity employer committed to embrace diversity, respect, and care for our people and communities.
If there are any adjustments that need to be made to ensure you have a fair and equitable experience in our recruitment process, please advise us when scheduling your interview.
*Only direct applications will be considered. No recruiters please*

We regret to inform you that this job opportunity is no longer available