October 23, 2024

Corporate Travel Management

Sydney

OTHER & FULL TIME

Client Value Manager

About CTM
CTM is an award-winning provider of travel solutions spanning corporate, events, film & music, Sport, leisure and loyalty markets. Headquartered and founded in Australia, CTM has offices all around the world, including Australia, New Zealand, Asia, North America and Europe with over 3000 employees and growing. Visit our website: www.travelctm.com

About the Role
The focus of this role is the provision of value to the client, hence our Account Managers are referred to within the business as Client Value Managers (CVM). For us, account management is only one part of the equation, so when our clients question ‘How does my Client Value Manager add real value to my business’, we have the utmost confidence that the answer is easily demonstrated and tangible for all to see.

We have a diverse client portfolio, and are extremely proud of our client retention rate. We believe this retention is evidence of the critical role that our CVM’s play within CTM.

Ensure your allocated client base is managed to the highest professional standard, encompassing the internal CTM standards implemented for your role
Undertake agreed client reporting to ensure our clients are advised of possible future savings in their travel, and travel analysis on purchasing and travelling behaviours are proactively undertaken
Represent CTM via meetings, telephone calls or external promotional events and ensure all relevant preparation for client contact is prepared well in advance
If client base requires, support clients with training requirements on all products and services, including technical support questions and analysis
Support the entire CVM team in CTM on a proactive basis, to ensure our service to clients remains seamless regardless of staff absences, planned or unplanned.

Skills and Experience

Minimum 10 years demonstrated successful account management experience
Exceptional communication and presentation skills
High level negotiator
Fantastic organisational and time management skills

Why CTM?
CTM offer a strong, established, and sustainable work environment. We support and empower our employees and their development guided by our core values Connect, Evolve & Deliver.

CTM offers a range of employee benefits including;

Travel & Hotel discounts
Health and Wellness (eg Health Rebate, Mental Health Support)
Training and Development opportunities
Two paid Chill-out Days
Annual Volunteer Day
Purchase Leave
Blended work arrangements with hybrid WFH flexibility

CTM is committed to the unique contributions of all our people and actively encourage candidates with all abilities and diverse backgrounds to apply.

APPLY NOW to get started with your career at CTM!