Job Opportunities in Argentina
August 7, 2024
Aman
San Juan
OTHER
Reservations Agent
Location:
This position is located at our (corporate office / property XXXXX) in (Place), (Country).
Overview:
The Reservations Agent is responsible for handling, from beginning to end, the process of making reservations via multiple channels in a time efficient and professional manner based on Aman standards. Responsibilities include but are not limited to, understanding Revenue related manners at a basic level, assisting other departments on a need be basis, supporting immediate supervisor in case of absence.
Responsibilities:
- Satisfying guest needs and exceeding their expectations by projecting a positive hotel image through proper grooming, appropriate verbal communication, and taking responsibility of guest needs.
- Handling inbound/outbound reservation inquires including new, modifications, cancellations, and billing to describe advanced deposit payments and refunds as required.
- Ensuring proper follow up to guest concerns and sharing and disseminating pertinent guest information to appropriate departments or managers.
- Becoming familiar and complying with all internal/external Amanera policies and procedures
- Performing other duties as assigned by management.
- Focus on the full guest experience by utilizing conversational and professional language, interpersonal skills, inter-departmental knowledge and technology.
- Maintains full knowledge of hotel suites and guest rooms, rates, packages/programs, experiences, amenities, facilities, outlets and services.
- Handle and personally ensure detailed recording of guest preferences in appropriate profile maintenance technologies.
- Understands and enforces hotel credit policies, billing procedures, routing instructions and payment methods. Collaboratively work with the Finance team to ensure guest billing is seamless and accurate.
- Ensure quick and accurate turn around on inquiries, with initial proposal to be sent out in max. 24 hours.
- Other tasks as assigned.
- Proficient at Microsoft Office
- Knowledge of Opera System is preferred
- Two years of previous reservations or administrative experience is preferred
- Must have demonstrated professional communication both on the phone and in person
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