August 10, 2024

Aman

San Juan

OTHER

Transportation Supervisor

Location:

This position is located at our (corporate office / property XXXXX) in (Place), (Country).

Overview:

The transportation supervisor coordinates the driver team for guest transfers within and outside resort, luggage movement and storage, running errands within the hotel as well as proper maintenance and cleanliness of cars and buggies. Responsible for daily car manifest and communication with airports and external car services.

Responsibilities:

Collaborating with the front office department to ensure operations adhere to the budget and control costs, such as fuel consumption and regular maintenance.
Adhering to the policy and procedure regarding Bell Desk Petty cash. Submitting all food/fuel/toll tickets to the Cashier in Accounting for reimbursements before the end of each month.
Enhancing hotel revenue through strategic upselling.
Complying with all company policies and procedures by thoroughly understanding and following all issued guidelines.
Managing daily attendance and timekeeping.
Documenting all necessary data to assist the front office manager in compiling department reports, correspondence, and other related paperwork.
Organizing all guest transfers within and outside the resort, including airport transfers and activities. Ensuring all special requests are accurately reflected and implemented in the daily car manifest.
Coordinating VIP services at the airport and providing additional assistance related to flights and transportation. VIP service requests should be sent to Before Boarding before 5pm for Puerto Plata, Santiago, and Santo Domingo, and organized 2 weeks in advance for Punta Cana.
Arranging external car services such as taxis, Suburban or rental cars. Documenting correspondence for rental cars via email and CC'ing Front Office Supervisors.
Overseeing guest luggage during pick up, drop off, and within the resort, ensuring its storage and safety.
Ensuring drivers pick up guests 15 minutes before Spa appointments and immediately communicate Magic Service to Housekeeping for each guest they encounter.
Maintaining the cleanliness of hotel vehicles and golf buggies and ensuring they are always ready and available. Scheduling recurring maintenance in advance and acting as the point of contact for Auto Ozama and Europcar.
Promptly following up on all incidents/accidents both internally and externally. If a police report is required, coordinating with the Security Manager to organize it as soon as possible.
Monitoring all bell desk movement from the lobby and ensuring there is always at least one driver at the Porte Cochere.
Scheduling the driver team to cover operations based on arrivals, departures, and in-house activities. Minimizing extra hours and pending days. Updating the time & attendance platform when schedule changes are necessary and preparing error-free 'time & attendance reports' for the front office Manager to sign.
Preparing monthly reports such as Complimentary Transfers for Casita 2 and Aman/Press/Owners and submitting them to the front office Manager before the end of each month.
Coordinating errands such as the delivery and pick-up of guest letters, parcels, medicine, etc.
Diligently reading emails several times per day, following up on shared information/requests, and properly filing paperwork.
Making purchase requests through the purchasing system in a timely manner. If required, creating Purchase Orders to ensure all operating supplies are always in stock.
Proactively assisting guests with any of their requests to ensure an outstanding experience at Amanera.
Taking ownership of any guest requests, needs, or concerns as per company policy, being a willing team worker, being flexible for shift changes, and providing cover in other areas when feasible.
Maintaining complete knowledge and compliance with all hotel and departmental policies and procedures.
Ensuring all standards of personal grooming and hygiene are always maintained.
Ensuring all working areas are clean and all equipment and other amenities are ready to use at all times, protecting and maintaining the confidentiality of all guest information and pertinent hotel data.
Following and completing task checklists according to shift, completing any tasks assigned by the FO Manager or other Management.

Qualifications:

Manager or supervisory experience in transportation or luxury hotel guest service.
Bilingual in English/Spanish.
Knowledge of local and international transportation laws, health and safety regulations, and a valid Dominican Republic driver’s license.
Skills in budget management and cost control.
Excellent communication skills for coordination with various departments and drivers.
Strong organizational and multitasking abilities.
Exceptional customer service skills.
Proficiency in computer systems for scheduling, communication, and record-keeping, with knowledge of Excel, Outlook, and Opera.
Quick and effective problem-solving skills.
Attention to detail for tasks like report preparation and email correspondence.
Flexibility to adapt to shift changes and provide cover when needed.