September 8, 2024

Aman

San Juan

OTHER

Guest Assistant

Location:

This position is located at our (corporate office / property XXXXX) in (Place), (Country).

Overview: The Guest Assistant manages all aspects of the guest experience from pre-arrival to departure, consistently exceeding expectations through outstanding customer service. Acts as a central communication link between guests, other departments, and management, while upselling activities and services.
Responsibilities:

Assist FO/FOH Department in adhering to the operating budget and controlling costs.
Follow policy and procedure in charging activities promptly.
Maximize hotel revenue through upselling.
Adhere to all company policies and procedures.
Maintain daily attendance and timekeeping.
Attend regular department meetings, providing updates.
Support the FO/FOH Manager with data recording.
Answer guest inquiries with accurate information.
Handle guest complaints by investigating and presenting solutions.
Engage guests in conversations to gather feedback.
Assist guests in the library, offering information and refreshments.
Stand by at the front desk or lobby when in the resort.
Be knowledgeable about all resort activities and facilities.
Familiarize with room rates, types, reservations, and billing arrangements.
Prepare registration cards, itineraries, and room key cards.
Review guest history and profiles before arrival.
Check arrival rooms prior to guest arrival.
Provide a warm welcome to arriving guests.
Orient guests about resort facilities and activities.
Register guests and ensure complete information.
Explain room features to first-time guests.
Log vital guest information in Opera and Guest History files.
Maintain logbooks to track guest activities.
Check the bill thoroughly before departure and check-out.
Handle billing, cashiering, and currency exchange.