Job Opportunities in Argentina
September 8, 2024
Aman
San Juan
OTHER
Guest Assistant
Location:
Responsibilities:
This position is located at our (corporate office / property XXXXX) in (Place), (Country).
Overview: The Guest Assistant manages all aspects of the guest experience from pre-arrival to departure, consistently exceeding expectations through outstanding customer service. Acts as a central communication link between guests, other departments, and management, while upselling activities and services.
Responsibilities:
- Assist FO/FOH Department in adhering to the operating budget and controlling costs.
- Follow policy and procedure in charging activities promptly.
- Maximize hotel revenue through upselling.
- Adhere to all company policies and procedures.
- Maintain daily attendance and timekeeping.
- Attend regular department meetings, providing updates.
- Support the FO/FOH Manager with data recording.
- Answer guest inquiries with accurate information.
- Handle guest complaints by investigating and presenting solutions.
- Engage guests in conversations to gather feedback.
- Assist guests in the library, offering information and refreshments.
- Stand by at the front desk or lobby when in the resort.
- Be knowledgeable about all resort activities and facilities.
- Familiarize with room rates, types, reservations, and billing arrangements.
- Prepare registration cards, itineraries, and room key cards.
- Review guest history and profiles before arrival.
- Check arrival rooms prior to guest arrival.
- Provide a warm welcome to arriving guests.
- Orient guests about resort facilities and activities.
- Register guests and ensure complete information.
- Explain room features to first-time guests.
- Log vital guest information in Opera and Guest History files.
- Maintain logbooks to track guest activities.
- Check the bill thoroughly before departure and check-out.
- Handle billing, cashiering, and currency exchange.
- Excellent Communication Skills
- Customer Service Orientation
- Organizational Skills
- Knowledge of Hotel Operations
- Attention to Detail
- Minimum 2 years of experience in similar roles in luxury properties.
- Proficiency in computers like Opera, Microsoft Office, etc. is essential.
- Proficiency in both English and Spanish is essential.
We regret to inform you that this job opportunity is no longer available
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