Job Opportunities in United States


September 10, 2024

US Commander, Navy Installations

New Orleans


Work & Family Life Program Supervisor

Duties

  • Supervisory duties comprise 40% of incumbent's time and include but are not limited to:
  • Directs work to be accomplished by staff.
  • Assigns work based on priorities, difficulty and requirements of assignments, and staff capabilities.
  • Conducts annual performance reviews of staff.
  • Participates in staffing decisions.
  • Ensures staff receives proper training to fulfill requirements of their positions.
  • Addresses potential disciplinary and/or performance issues timely and takes appropriate corrective action(s) as necessary.
  • Supports CNIC's EEO policy; fosters a work environment free of discrimination, harassment, and/or reprisal; ensures all subordinate staff understand and adhere to the policy; and ensures treatment of all staff is fair and equitable.
  • Directly supervises and leads staff assigned to WFL program positions to include WFL non-clinical case managers, WFL Consultants, and Education Services Facilitators.
  • Program Duties comprise 60% of incumbent's time and include but are not limited to:
  • Applies concepts, principles, and theories relating to WFL services delivery systems to analyze and interpret complete social and behavioral data concerning clients; and to assess factors of personality structure and dynamics as they affect findings of aptitudes and interests.
  • Represents the Center at professional conferences and committee meetings in and outside of the region. Supports Emergency Family Assistance (EFA) exercises and real life operations.
  • Networks and coordinates with Navy and civilian human service agencies to stay aware of available services, ensures required services are provided when referrals are made, and provides information and assistance to such agencies when requested.
  • Assesses needs and provides WFL and education services to leadership, organizations, and populations serviced by the FFSC.
  • Develops and uses self-assessment, community-assessment, and various measurement tools to identify trends, organizational needs, and Navy demographics profiles relevant to WFL educational services.
  • Evaluates and interprets data to identify and clarify issues and concerns; recommends appropriate course of action to positively affect Navy family WFL relationships, mission readiness, recruitment and retention.
  • Develops and implements procedures to monitor, analyze and document service effectiveness.
  • Serves as primary train-the-trainer, ensuring all staff maintains high program presentation skill levels, by monitoring program delivery and creating skill-building programs.
  • Develops, manages, continuously monitors, and updates standardized local Educational Services (ES) curriculums.
  • Serves as a Technical Assistant (TA) for all Contractor WFL services. Completes all required TA training. Reviews/signs Contractor work schedules, leave, travel, and training requests as delegated by supervisor.
  • Serves as a Trusted Agent for the Contract systems. Monitors Contractor performance requirements; informs supervisor of contractor performance issues.
  • Reviews WFL group programs and services to ensure completion IAW Performance Work Statement and shows an accurate accounting for services in the automated system in use by the FFSP.
  • Institutes organizational procedures that promote communication and harmonious working relationships among the team to develop individual strengths and provide for effective accomplishment of Center's mission.
  • Represents the team to provide FFSC Leadership policy interpretation and implementation for all education services, ensuring local instructions, standard operating procedures, and guidance reflect current directives, instructions, and laws.
  • Maintains necessary program and administrative materials and files; makes available Family Readiness policies, procedures, directives, and instructions to the team.
  • Identifies and advocates for resources as well as for information and decisions on major work issues.

Requirements
Conditions of Employment
  • Must meet Federal Employment suitability requirements and successful completion of background investigation. Background investigations are conducted using fingerprint identification and completion of background inquiry forms.
  • Must successfully pass the E-verify employment verification check. Any discrepancies must be resolved as a condition of employment.
  • You must go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9.
  • May be required to pass pre-employment examinations.
  • Must provide proof of U.S. Citizenship or U.S. National.
  • A valid State driver's license is required to operate motor vehicles.
  • Must have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
  • Selective Service Registration is required for males born after 12/31/1959.
  • Must have or be able to obtain and maintain Contracting Officers Representative certification.
  • Must have or be able to obtain and maintain a Secret Security Clearance.
  • Must have or be able to obtain and maintain a government travel card for official travel.
Qualifications
In order to qualify for this position, your resume must provide sufficient experience and/or education, knowledge, skills, and abilities, to perform the duties of the specific position for which you are being considered. Your resume is the key means we have for evaluating your skills, knowledge, and abilities, as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience. All non-government positions identified on your resume must include complete address and to and from dates. Government positions must include pay plan, series, grade, to and from dates and address of the agency/organization.
In conjunction with education, specialized experience directly related to the duties described above. Qualifying experience must have been equivalent to the next lower level in the normal line of progression.
Specialized experience must demonstrate the following:
  • One year experience performing the full range of supervisory duties (Supervisory duties include, but are not limited to directly supervising staff members, completing hiring actions, taking appropriate disciplinary actions, coaching and developing staff members, conducting annual staff performance reviews assigning work based on priorities and supporting EEO policies that foster positive work environments
  • Knowledge of the organization's strategic plan, mission, vision, functions, policies, procedures, values, and goals.
  • Knowledge of and skill in applying a wide range of concepts, principles, and theories relating to one or more of the social or behavioral fields and of social services delivery systems to analyze and interpret complete social and behavioral data concerning the client; and to assess factors of personality structure and dynamics as they affect findings of aptitudes and interests.
  • Knowledge of a wide range of Federal and Navy policies, regulations, and principles pertaining to the provision of education services for military community support programs, their mission and objectives.
  • Knowledge of the military lifestyle and military community support programs.
  • Knowledge of Navy Contracting policies and procedures.
  • Knowledge of CNIC's EEO policy and procedures.
  • Skill in interviewing and counseling to enable clients with a wide variety of vocational, educational, and disability problems to receive, assimilate and make realistic career, transition, relocation, and other life and work choices; establish the nature and extent of concerns/issues; provide assistance in developing goals and plans; and determine appropriate referral services/options.
  • Skill in using various computer software databases, spreadsheets, word processing, and network programs (e.g., Internet, Outlook, Fleet and Family Support Management Information System (FFSMIS), Word, Excel, and Power Point).
  • Ability and knowledge to supervise a diverse workforce of government and contracted employees to accomplish the FFSC's mission of providing support to service members and their families.
  • Ability to communicate the integrated team's strategies, goals, objectives, work plans, work products and services.
  • Ability to represent the team in dealings with the FFSC Director for the purpose of obtaining resources (e.g., computer hardware and software, use of overtime or compensatory time), and securing needed information or decisions from the supervisor on major work problems and issues that arise.
  • Ability to resolve simple, informal complaints of employees and refer others, such as formal grievances and appeals, to the supervisor or an appropriate management official.
  • Ability to work with social service delivery systems in the local community to include establishing agreements with individual agencies.
  • Ability to collect, evaluate, and disseminate information; assess and measure organizations' and other serviced populations' trends, concerns, and needs; assist in identifying and prioritizing goals; provide guidance/direction for the development and implementation of effective plans, procedures, and tools.
  • Ability to develop and effectively deliver presentations and/or training.
  • Ability to analyze and prepare clear, concise, and technically sound reports related to work within the Branch.
  • Ability to communicate effectively both orally and in writing.
You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
As part of the application process, you must complete and submit an occupational questionnaire and your RESUME MUST SUPPORT AND VALIDATE YOUR ANSWERS or you may be removed from consideration.
ONLY THE MOST HIGHLY QUALIFIED CANDIDATES WILL BE REFERRED. IF MANAGEMENT DOES NOT WISH TO SELECT A HIGHLY QUALIFIED CANDIDATE, THEY MAY REQUEST A REFERRAL LIST INCLUDING WELL OR QUALIFIED APPLICANTS.
Please follow all instructions carefully. Errors or omissions may affect your rating and/or appointment eligibility.

PLEASE READ THIS VACANCY ANNOUNCEMENT IN ITS ENTIRETY TO ENSURE ALL REQUIREMENTS ARE ADDRESSED IN YOUR APPLICATION PACKAGE.

RELOCATION AUTHORIZED
  • NO Payment of Permanent Change of Station (PCS) is authorized, based on a determination that a PCS move is not in the Government interest
KEY REQUIREMENTS/CONDITIONS OF EMPLOYMENT
  • You must be a US Citizen.
  • Males must be registered or exempt from Selective Service. https://www.sss.gov/register/
  • Selectee must be determined suitable for federal employment.
  • Selectee may be required to successfully complete a probationary period.
  • Selectee is required to participate in the direct deposit pay program.
  • Social Security Card is required.
  • Satisfactorily complete an employment verification (E-VERIFY) check.
  • A favorable background is a requirement of this position. Failure to obtain and maintain a favorable background may result in the withdrawal of the position offer or removal.
NOTE: Applicants have the ability to perform an E-Verify Self Check to confirm employment eligibility at http://www.uscis.gov/mye-verify/self-check. Although a Self-Check is not mandatory, it can be a useful tool for applicants to find out if there is a problem with their employment eligibility records and resolve any issues before taking a job.
Education
Bachelor's degree or higher in education, social/behavioral, business administration, finance. (Transcripts must be included showing degree conferred date if claiming education in lieu of experience)

OR

Combination of education and experience showing gained knowledge of one or more of the behavior or social sciences equivalents to a major in the field. (Transcripts must be included showing progress towards degree)

OR

Four years of appropriate experience that demonstrate acquired knowledge of one or more of the behavior or social sciences equivalents to a major in the field.

Additional information

The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working for our TEAM include but are not limited to:
  • Comprehensive benefits package (medical, dental, life insurance, spouse & dependent life insurance, long-term disability, retirement, and 401(k) savings plan, annual and sick leave, tuition reimbursement, etc.).
  • Stability of Federal Civilian Service
  • People with passion for doing work that matters
  • Quality of Work Life Balance
Some positions have special requirements- Position is a non-critical, sensitive, position requiring access to IT II system and/or access to PII. An access National Agency Check investigation (ANACI) is required via the SF 86 security form.- Required to submit a Financial Disclosure Statement, OGE-450. Executive Branch Personnel Confidential Financial Disclosure Report upon entering the position and annually, in accordance with Do D Directive 5500-7R, Joint Ethics Regulation, dated 23 March 2006.- Salary is dependent on experience and/or education.- For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes.
This announcement may be used to fill additional vacancies within 90 days of closing date.
The Department of the Navy (DON) is an Equal Employment Opportunity Employer. Applicants are assured of equal consideration regardless of race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. This agency provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodations should email their request to MILL_CNIC_NAF_EEO@navy.mil to ensure proper consideration is given. The decision on granting reasonable accommodation will be on a case-by-case basis.
This activity is a Drug-Free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Sailors, their family members, and all other customers have a right to a reliable and productive Federal workforce.

  • Benefits
    A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits.

    Review our benefits
    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.

Your experience is subject to evaluation and verification against the information in your resume. The numeric rating you receive is a self-assessment only and is based on your responses to the questionnaire. Do not overstate or understate your level of experience and capability. If a determination is made that you rated yourself higher than is supported by your resume, or if your resume lacks sufficient information, you will be rated accordingly or may be considered ineligible.
All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skill, and ability, related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of knowledge, skills, and abilities will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.

  • Benefits
    A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits.

    Review our benefits
    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
  • Required Documents
    As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

    The following documents may or may not be required. Required documents will show a red asterisk during documentation upload.

    • Resume
    • Include name and contact information for at least three (3) professional references in your resume
    • Proof of education (transcripts/copy of degree/high school diploma), if applicable to position requirements.
    • Proof of certification, if applicable to position requirements.
    • If you are a current federal employee, submit your most recent Personnel Action Report (PAR) or SF-50.
    • If you are a current federal employee, submit your last three evaluations.

    APPLICANTS CLAIMING HIRING PREFERENCE: Please ensure your status is indicated in your USAJOBS account and ALL required documents to claim preference are submitted at the time of resume submission.

    WHAT ARE PREFERENCES? Preferences are advantages in the candidate selection process. Individuals can claim the following preferences:
    1. Reemployment Priority List (RPL): Qualifying separated employees shall have priority placement in the NAF activity from which they were separated as a result of a Business Based Action (BBA), when the position has substantially the same duties as the position from which they were separated and it is not a higher grade or employment category, provided the position is not being filled by an internal candidate.
    To claim this preference, you MUST:
    • Submit a copy of your BBA Separation Notification indicating eligibility for RPL.

    2. Military Spouse Preference (MSP): Qualifying spouses eligible for MSP are spouses of an active duty military member of the U.S. Armed Forces, including members of the National Guard or Reserves on active duty. The marriage must have occurred before the military member received official permanent change of station (PCS) orders to the installation listed above. MSP is applicable only when applying for NAF positions at the NF-03 and below and equivalent craft and trade (CT) positions.
    To claim this preference, you MUST:
    • Submit sponsor's PCS orders to installation you are applying for; AND
    • If you are not indicated as a spouse on the PCS orders, you MUST submit proof of marriage prior to PCS.

    3. Veteran's Preference/Gold Star Veteran's Preference: Qualifying military veterans, and spouses/parents of deceased veterans shall be given employment preference over non-preference applicants if they are equally qualified. Preference applicable for positions open to external candidates.

    To claim Veteran's preference, you MUST:
    • Submit a copy of your DD-214 (member 4 copy); AND
    • Submit completed SF15 from the Veterans Administration (VA); AND
    • Submit any other supporting documentation (disability, official statements, proof of service, etc)

    To claim Gold Star Veteran's preference, you MUST:
    • Submit completed SF-15 from the Veterans Administration (VA); AND
    • Submit a legible copy of DD-1300; AND
    • Submit any other supporting documentation (official statements, document of service, court decree, etc).

    ***Qualifying applicants with preferences are considered in the order listed above. Then all other qualifying applicants are considered.

    If you are relying on your education to meet qualification requirements:
    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
  • How to Apply

    To begin the process, click on the Apply Online button to create an account or log in to your existing USA JOBS account.
    Application process is submitted through your USA JOBS account. Resumes/ Applications received other than by USA JOBS will be destroyed and will not be considered.
    It is the applicant's responsibility to verify all the information in their resume and documents; HR will not modify documents submitted by an applicant. All qualifications must be met by the closing date of this announcement and clearly documented in the resume.
    Qualifications must be clearly verifiable in your resume. Government positions must include pay plan, series, grade, to and from dates, and government agency/department.
    Where a first cut-off date is indicated, a selection may be made from the resumes/applications received as of the specified first cut-off date. Completed applications (resume, supporting documentation, etc.) must be received by 11:59pm Eastern Time on the cut-off/closing date. If more than one resume is received, only the last resume received will be reviewed.
    Please see the "REQUIRED DOCUMENTS" section and review the applicant checklist link to determine if there are other documents you are required to submit. You must submit all required documentation or you will not be considered for the position. Failure to submit all the required documentation may result in not be considered for the position.

    The complete application package must be submitted by 11:59 PM (EST) on 09/15/2024 to receive consideration.

    To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.

    To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/View Questionnaire/12541090

    It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.

    Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant

    To verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status


    Agency contact information
    Amanda Urmanic
    Email
    amanda.n.urmanic.naf@us.navy.mil
    Address
    NAS JRB New Orleans
    400 Russell Ave Bldg 261
    New Orleans, LA 70143
    US
    Next steps
    All applicants will be notified regarding their status by email. Applicants will either be contacted by email for an interview or sent an email of non-selection 3-6 weeks after the announcement closing date. Please notify us if your contact information changes after the closing date of the announcement. Also, note that communication is performed via email if you do not read your email, provide an inaccurate email address and/ or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.
  • Fair and Transparent
    The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
    • Criminal history inquiries
    • Equal Employment Opportunity (EEO) Policy
    • Financial suitability
    • New employee probationary period
    • Privacy Act
    • Reasonable accommodation policy
    • Selective Service
    • Signature and false statements
    • Social security number request
Required Documents

The following documents may or may not be required. Required documents will show a red asterisk during documentation upload.

  • Resume
  • Include name and contact information for at least three (3) professional references in your resume
  • Proof of education (transcripts/copy of degree/high school diploma), if applicable to position requirements.
  • Proof of certification, if applicable to position requirements.
  • If you are a current federal employee, submit your most recent Personnel Action Report (PAR) or SF-50.
  • If you are a current federal employee, submit your last three evaluations.

APPLICANTS CLAIMING HIRING PREFERENCE: Please ensure your status is indicated in your USAJOBS account and ALL required documents to claim preference are submitted at the time of resume submission.

WHAT ARE PREFERENCES? Preferences are advantages in the candidate selection process. Individuals can claim the following preferences:
1. Reemployment Priority List (RPL): Qualifying separated employees shall have priority placement in the NAF activity from which they were separated as a result of a Business Based Action (BBA), when the position has substantially the same duties as the position from which they were separated and it is not a higher grade or employment category, provided the position is not being filled by an internal candidate.
To claim this preference, you MUST:
  • Submit a copy of your BBA Separation Notification indicating eligibility for RPL.

2. Military Spouse Preference (MSP): Qualifying spouses eligible for MSP are spouses of an active duty military member of the U.S. Armed Forces, including members of the National Guard or Reserves on active duty. The marriage must have occurred before the military member received official permanent change of station (PCS) orders to the installation listed above. MSP is applicable only when applying for NAF positions at the NF-03 and below and equivalent craft and trade (CT) positions.
To claim this preference, you MUST:
  • Submit sponsor's PCS orders to installation you are applying for; AND
  • If you are not indicated as a spouse on the PCS orders, you MUST submit proof of marriage prior to PCS.

3. Veteran's Preference/Gold Star Veteran's Preference: Qualifying military veterans, and spouses/parents of deceased veterans shall be given employment preference over non-preference applicants if they are equally qualified. Preference applicable for positions open to external candidates.

To claim Veteran's preference, you MUST:
  • Submit a copy of your DD-214 (member 4 copy); AND
  • Submit completed SF15 from the Veterans Administration (VA); AND
  • Submit any other supporting documentation (disability, official statements, proof of service, etc)

To claim Gold Star Veteran's preference, you MUST:
  • Submit completed SF-15 from the Veterans Administration (VA); AND
  • Submit a legible copy of DD-1300; AND
  • Submit any other supporting documentation (official statements, document of service, court decree, etc).

***Qualifying applicants with preferences are considered in the order listed above. Then all other qualifying applicants are considered.

If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

Help
This job is open to
  • The public
    U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Clarification from the agency
Please see the "Who May Apply" section under the Qualifications section.

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