Welcome Center Associate

August 21, 2024

Southeastern Community College

FULL TIME

Minimum Requirements

1. Associate degree
2. Demonstrated experience in providing excellent customer service

Primary Functions of Position

Purpose and Function:
The Welcome Center Associate works cooperatively with all faculty and staff to provide a focal point for welcoming new, returning, and current students and the general public. The Welcome Center Associate is responsible for providing a positive customer service atmosphere and helping students as needed. To fulfill the objectives of this position, the Welcome Center Associate performs the following duties:

Essential Duties:

Greets and directs guests and potential students to the appropriate areas for assistance, promoting a positive, informative, and welcoming environment.
Answers general and common questions about the college
Directs new and current students to the sign-in process for Student Services
Assist students with logging onto student resources such as email, Rams online, student Self-Service, and Watermark.
Answers general phone line and direct calls/answers questions for incoming calls not handled by the automated telephone attendant. Screens call when appropriate, routing those calls to the appropriate individual or department, depending on the circumstances involved.
Locates and contacts students with emergency calls.
Assist students and guests with directions to navigate the SCC website and locate buildings, offices, and other areas on campus.
Assist with college mailings to students and prospects.
Provide security with a daily events calendar to ensure appropriate meeting areas are open for events and that they are aware of the large number of guests and special events on campus.
Point of contact for lost and found items.
Provides access to A building meeting rooms.
Provides employees with a compact version of departmental hours of operation.
Assist other departments with additional support when needed/available.

Skills and Abilities:

Ability to work collaboratively with others
High level of interpersonal skills and ability to work with diverse groups of people in both oral and written formats.
Ability to multi-task
Computer literacy, working knowledge of the Microsoft Office Suite and Data Administrative Systems
Strong attention to detail and organizational skills
Ability to operate switchboard console and security radio
Ability to handle information in a confidential manner

Application Procedures

The final compensation is dependent upon qualifications, experience, and labor market. Excellent references from previous employers must be furnished upon request.

A completed Southeastern Community College application (located on the SCC website), a resume, letter of interest addressing the position requirements and educational transcripts (unofficial copies of transcripts will be sufficient for the screening process, but official copies must be submitted prior to employment) must be submitted to the college Human Resources Office in order for applicants to be considered for this position. Review of applications will begin on September 20, 2024.

Applicants should send all documents and inquiries to the Human Resources Office, Southeastern Community College, P.O. Box 151, Whiteville, NC 28472. Telephone (910) 788-6310. ian.callahan@sccnc.edu

Southeastern Community College is an equal opportunity employer

NC Retirement System
The North Carolina Retirement System provides the foundation of retirement income for employees who have a career in public service. The mandatory contribution by an employee to help pay for the benefit is 6% each pay period.

To be eligible for retirement benefits the employee must contribute to the plan for at least five years to receive a monthly benefit at age 60. Employees who contribute for 20 years are eligible to receive benefits at age 50, and those contributing for 30 years are eligible to receive benefits at any age.

Employees hired on or after August 1, 2011, would need 5 or more years of vesting period for TSERS retirement benefit eligibility for vested deferred, early and service retirement. Retirement is based on a Defined Benefit Plan 401(a) where employee benefits are sorted out based on a formula using factors such as salary history and duration of employment. Investment risk and portfolio management are entirely under the control of the State Retirement Plan. There are also restrictions on when and how you can withdraw these funds without penalties.

Disability
Eligible employees are covered under the Disability Income Plan if they are (or become) a State teacher or State employee and they are in service and a member of the Teachers' and State Employees' Retirement System or a participant of the Optional Retirement Program.

Disability under the Plan is the mental or physical incapacity for the further performance of duty (the usual occupation) of a participant provided that such disability was not the result of terrorist activity, active participation in a riot, committing or attempting to commit a felony, or an intentional self-inflicted injury.
Benefits from the Plan are not available for a period of 60 continuous calendar days from the onset of disability. The 60-day waiting period is determined from the last actual day of service, the day of the disabling event if the disabling event occurred on a day other than a normal workday, or the day succeeding at least 365 calendar days after service as a State teacher or State employee, whichever is later.

The monthly short-term benefit will equal 50 percent of 1/12th of your annual base rate of compensation last payable to you prior to the beginning of the short-term benefit period (for teachers, annual base rate of compensation includes any local supplement or coaches supplement) plus 50 percent of 1/12th of your annual longevity payment, if any, to a maximum of $3,000 per month.

Long-term disability benefits are payable after the conclusion of the short-term disability period or after salary continuation payments cease, whichever is later. Benefits are payable for as long as you are permanently disabled, provided you meet the requirements described below.

Supplemental Retirement Plan
Deferred Compensation Plan
Provides state supplemental long term retirement benefits under Section 457 of the Internal Revenue Code.

401K Retirement Plan
Traditional pre-tax contributions – Pre-tax contributions are automatically deducted before any federal or state income taxes are taken out. As a result, pay is not impacted by the full amount of the contribution. These contributions grow until withdrawn. At that point, federal and state income taxes will be incurred.

Roth After-Tax Contributions
Roth contributions are automatically deducted from your paycheck after taxes are paid and therefore, reduce take-home pay dollar for dollar. Roth contributions and returns grow tax-deferred and can benefit members who anticipate being in a higher tax bracket while in retirement and would rather pay taxes at today's rate. Upon retirement, members qualify for income tax free withdrawals.

State Health Plan
The State Health Plan offers health benefits to all eligible teachers, state employees, retirees and other individuals identified in the North Carolina General Statutes. The Plan's mission is to provide quality health care products and services for the health and well-being of our members.

Through healthy living initiatives, the Plan seeks to empower members to make healthier lifestyle choices and to become partners in addressing their health care needs.
The State Health Plan officers two health plan options: The 80/20 Plan and the 70/30 Plan. Both plans are administered by Blue Cross Blue Shield of North Carolina by benefits are paid by the state, not Blue Cross NC.

70/30 PLAN
This plan has lower premiums in exchange for higher copays and coinsurance. Affordable Care Act preventive services and medications are covered at 100%, which means there is no charge to you. An example of such a service included an annual physical.

80/20 PLAN
This plan has higher premiums than the 70/30 Plan in exchange for lower copay and lower coinsurance. In addition, the deductible is lower on this plan than the 70/30 Plan. with this plan, Affordable Care Act preventive services and medications are covered at 100%, which means there is no charge to you. An example of such a service included an annual physical.

Life Insurance
Basic Life ($10,000) and AD&D is provided to all active full time employees working 30 hours or more per week. Employees have the option to purchase additional life insurance through the Voluntary Group Term Life Insurance benefit through Companion Life Insurance Company. Employees can select $10,000 to $500,000 in increments of $1,000.

The Guarantee Issue Amount for employees under age 60 is $100,000. Employees can also choose life insurance coverage for their spouse and/or dependent children from 6 months to age 26. Term Life 1000 and Universal Life 1000 are additional supplemental life products offered by Colonial Life & Accident Insurance Company.

Supplement Benefits
Southeastern Community College offers all eligible employees a comprehensive Flexible Benefits Program. The products described below are voluntary, employee paid benefits and eligible employees have the opportunity to select the programs in which they wish to participate.

Pre-Tax:
Flexible Spending Account

Medical Reimbursement
Dependent Care

Cancer
Intensive Care
Accident Care
Medical Bridge
Dental
Vision

Post-Tax:
Disability
Critical Care
Term Life
Whole Life
Group Term Life
Telemedicine
Identify Theft/Legal Plan

Annual/Sick Leave

Vacation Leave
Annual leave credits are provided for full-time or part-time (half-time or more) non-teaching, regular employees who are working or on paid leave for one-half or more of the regularly scheduled workdays in a month. The rate of leave earned is based on length of total permanent state service. Leave for part time employees is computed as a prorated percentage of the leave earned by full-time employees. Annual leave is earned based on years of service as shown in the following table:

Less than 5 years 9.33 hrs / month
5 – 10 years 11.33 hrs / month
10 – 15 years 13.33 hrs / month
15 – 20 years 15.33 hrs / month
20 years + 17.33 hrs / month

Sick Leave
Full-time employees (Faculty and Staff) earn eight hours of sick leave per month. Sick leave is also used for bereavement.

We regret to inform you that this job opportunity is no longer available