Welcome Center Employee

September 16, 2024

Romark Logistics

Fort Smith

FULL TIME

Why be average when you can be ROMARKABLE?
Founded in 1954, Romark has established itself as a premier logistics provider with a strategic focus on innovation and technology, including robotics and automation. The company leverages its leading-edge technology to provide best-in-class service to a wide range of clients, including some of the world’s leading consumer packaged goods, pharmaceutical, and retail companies.
As a family-owned company with integrity, we understand the importance of long-term relationships with our employees and their families, customers, and vendors based on respect, flexibility, hard work, and doing the right thing every day. We are currently recruiting for the position of Welcome Center Associate.
The tasks and responsibilities required of a Welcome Center Employee are outlined below:

Provide timely and accurate information to Carriers for status of inbound/outbound loads.
Process gate-in gate out process according to established department policies and procedures.
Speak directly to Carriers by phone or email concerning loads and shipments
Ability to work independently and multi-task while meeting quality and performance standards.
Generate correspondence via email to provided status updates to carriers on load status information to resolve pick and drop of deliveries.
Responsible for adhering to good housekeeping policies and procedures and maintaining a safe and clean work environment.
Perform other duties as assigned.
Routinely conduct trailer inspections.
Ability to work independently while meeting inbound/outbound procedures.
Participates in special projects as required
Exhibits safe behaviors and practices in the workplace to include wearing required PPE.
Responsible to follow good housekeeping and GMP to maintain a safe and clean working environment to include picking up trash.
Perform other duties as assigned.

The skills and qualifications required for a Welcome Center Employee are outlined below:

High school education or GED preferred.
Previous experience in administrative, inbound/outbound shipping, or customer service-related role preferred.
Exceptional attention to detail.
Must be able to work independently and prioritize tasks based on business needs.
Strong computer skills, experience in inventory/order management systems, Outlook, Microsoft Office products and general office equipment.
SAP experience.
Red Prairie experience.
An exception attention to detail critical.
Time management: ability to organize and manage multiple priorities.
Ability to work unsupervised.
Must have excellent communication skills, both oral and written, while exhibiting a pleasant and professional demeanor when dealing with coworkers, carriers and drivers.
Ability to work daily and weekend overtime to meet business needs.