Job Opportunities in United States
September 10, 2024
Houdini
Fullerton
FULL TIME & OTHER
WC Call Center Leadership
WCGB’s Mentoring Program Overview
WCGB’s Mentoring Program uses a significant amount of hands-on mentoring to further develop concepts, principles and techniques learned in the classroom.
Mentor Position Description
A WCGB Mentor is guide who works with Gift Consultants to enhance their learning skills. Mentors are highly skilled individuals experienced with the Call Center job functions. They provide help and guide the Gift Consultants learning development.
Responsibilities
Must be flexible with schedule as shift times may change based on business needs
WCGB’s Mentoring Program uses a significant amount of hands-on mentoring to further develop concepts, principles and techniques learned in the classroom.
Mentor Position Description
A WCGB Mentor is guide who works with Gift Consultants to enhance their learning skills. Mentors are highly skilled individuals experienced with the Call Center job functions. They provide help and guide the Gift Consultants learning development.
Responsibilities
- Mentoring groups of new and re-hires
- Coaching Gift Consultants on their successes and areas of opportunity
- Communicating with mentor supervisors
- Daily mentoring set up and end of day clean up
- Assisting Call Center supervisors virtually and in person with their teams when needed
- Willingness to work in the company’s building and virtually from home
- Additional responsibilities may be assigned
- Processing Inbound Order & Customer Service Calls
- Outbound Customer Calls
- Taking Escalated Calls
- Mentoring Mock Calls
- Desire and willingness to help others while creating an encouraging environment
- Ability to provide a positive learning experience
- Up to date knowledge and skills
- Demonstrating effective coaching
- Active listening skills
- Effective time management and flexibility
- Written and verbal communication skills
- Ability to multitask and prioritize duties
- Professional phone etiquette
- Web OE/CS
- Chat & Email
- Excel
- Word
- Outlook
- MS Teams
Must be flexible with schedule as shift times may change based on business needs
We regret to inform you that this job opportunity is no longer available
Latest Job Opportunities
September 23, 2024
Fresh Dental Care PC
Dental Patient Care Coordinator - $30-$35/hour
JBER
FULL TIME
View Details
September 23, 2024
North Slope Borough, AK
Prudhoe Bay Regional Coordinator - SCC
Prudhoe Bay
FULL TIME
View Details
September 23, 2024
North Slope Borough, AK
Children & Youth Services Program Manager
Barrow
FULL TIME
View Details
Similar Jobs
August 30, 2024
Home Instead of Lincoln NE
First Call Coordinator
Lincoln
PART TIME & FULL TIME
View Details
September 10, 2024
Penn State Health
Scheduler - Corporate Call Center
Camp Hill
PART TIME
View Details
September 9, 2024
Capitol Bridge
Customer Support Help Desk Supervisor (Call Center)
Isabela
FULL TIME
View Details
September 10, 2024