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Maniilaq Association is a P.L. 93-638 Native/Indian Preference/EEO Employer

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Travel Trainee / Tech / Specialist

Job Responsibilities:

MANIILAQ ASSOCIATION
12/17

Title: Travel Trainee/Tech/Specialist Range: 10/11/12
Program: Patient Travel Status: Non-Exempt
Housing Priority: None Covered: Yes



POSITION SUMMARY
Makes travel arrangements for patients of Maniilaq Health Center and employees of Maniilaq Association. Reports directly to the Patient Travel Supervisor.

PRINCIPAL DUTIES AND RESPONSIBILITIES
1. Makes travel arrangements for patients and employees, including reservations with hotels and car rental agencies in a timely fashion.
2. Demonstrates courteous and efficient customer (patients and employees) service.
3. Prints travel itineraries for patients and employees.
4. Calls or contacts patients and employees with travel information.
5. Completes travel requisitions and forwards on to accounting promptly.
6. Enters travel requisition data into the H drive.
7. Ensure patient is eligible for Medicaid prior to travel and prepares the necessary paperwork.
8. Answers phone and follows up with all travel requests.
9. Files all documents.
10. Responsible for opening and closing of office.
11. Provides on-call coverage as needed.
12. Collaborates with co-workers to insure program coverage.
13. Have a good understanding of MHC’s Patient Travel Policy.
14. Proficient in use of Halo System for meal allocations.
15. Use AIDET Plus P for Customer Service Interaction to ensure customer service satisfaction.
16. Works on Saturdays, if needed.

Job Qualifications:

MINIMUM REQUIREMENTS
Trainee: Able to type well enough to carry out the duties of the position. Must attend/receive customer service training within two months of hire or four months for current employees.

Tech: High school diploma or equivalent plus one year clerical experience. Prior computer experience at the intermediate level required.

Specialist: Meets qualifications of Travel Technician plus six months travel reservations experience and demonstrated competence in all duties and responsibilities.

Other Job Information (if applicable):

DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of people in this job, and the employer reserves the right to revise or change this description. This description does not constitute a written or implied contract of employment. To essential duties and meet the physical demands. Reasonable accommodations may be made to enable individuals with disabilities to meet these conditions.