Job Opportunities in United States

FLSA Status: Exempt
Reports To: Customer Support & Implementation Manager
Working Hours: Generally, Monday through Friday
Pay Range: $ 70,000 - $90,000 annually
Location: Folsom, CA, United States

Opeeka is an innovative technology company, committed to boosting the health and well-being of people from all walks of life. Opeeka is the nations leader in care collaboration and person-centered outcomes measurement. We provide a robust Software as a Service (Saa S) solution to Healthcare Providers, Healthcare Insurance Companies, Government Agencies, and Community Based Organizations that serve people in need. Opeeka's success and impact has been recognized in the healthcare industry and we are poised to significant growth and continued impact. Learn more at www.opeeka.com/news
Person-Centered Intelligence Solution (P-CIS), Opeekas principal technology, is a patient outcomes platform that connects to care organizations existing technology to extend its capability to support value-based care. Payers, states, counties, and care providers use P-CIS to unify the continuum of care, reduce burden on staff, and improve patient outcomes. There is no other technology on the market like P-CIS. It is the only platform to symbiotically work within the ecosystem of care technology to improve workflow, outcomes, care coordination, and overall care system performance.
Opeeka is searching for individuals to join our team who are comfortable working in a fast paced environment and are interested in leveraging their proven skills to help Opeeka capitalize on the significant growth opportunities ahead. If you are someone who is looking for an exciting opportunity with an early stage technology leader, keep reading.

Company Benefits
Opeeka offers a full range of competitive Company benefits to eligible employees.
Vacation
Full-time employees are eligible to earn and accrue vacation upon the first day of work. All full-time employees are eligible to accrue at least 80 hours of paid vacation time annually, and annual vacation time increases based on tenure.
Sick Time
All employees will be granted 5 days (40 hours) of paid sick leave in a lump sum at the time of hire and subsequently, at the beginning of each year on January 1st. Employees may begin to use paid sick leave on their 90th day of employment (or sooner, if applicable law requires). Employees can use up to 5 days (40 hours) of paid sick leave per year.
Holiday Pay
Upon hire, all employees will receive holiday pay for the Company observed holidays, which includes all Federal Holidays and the day after Thanksgiving.
Medical Insurance Benefits
Opeeka provides the option of a comprehensive medical insurance plan for eligible full-time employees and their dependents. Employees are eligible to enroll in the medical program on the first of the month following 30 days of continuous employment. The Company will pay a portion of the medical insurance premium, up to $550 per employee and up to $450 for covered dependent(s). Medical insurance benefits are available to employees, the employees spouse or registered domestic partner, and the employees legal dependents.
Dental and Vision Benefits
Eligible full-time employees may also enroll in an employee only, an employee plus children or a family contract on the first of the month following 30 days of employment. For eligible full-time employees, the Company will contribute 100% of the Dental plan cost for the Employee. Employee is responsible for 100% of the cost for covered dependent(s). Employees are responsible for 100% of the cost of Vision coverage.
Retirement Plan
The Company provides eligible full-time employees with a Safe Harbor 401k plan. The Company will match an employees elective contributions on a dollar-for-dollar basis, up to 4% of your annual compensation. Full-time employees are eligible to enroll in the 401K plan following 90 days of continuous employment.

Job Summary

Provides onboarding support and new user training to customers. Creates training resources. Builds and maintains processes that optimize an efficient and excellent customer onboarding and training experience. Collaborates with customer and internal teams to lead form configuration activities for all forms being added to the system. Translates customer provided documentation of level of need and level of care recommendations into formulas that can be utilized by support team to configure scoring in the system. Supports solutioning activities as necessary to support successful customer onboarding and integration.

This position is not eligible for remote work / telecommuting.

Duties & Responsibilities

• Provide support to clients during the implementation and onboarding process.
• Understand and support documentation of customer requirements.
• Support the development of implementation solutions as needed.
• Develop and deliver new user training to customers.
• Conduct both individual and group remote training sessions, adjusting content and approach to suit varying learning styles.
• Monitor user progress and adjust training methods as necessary to ensure optimal comprehension and retention.
• Generate a library of training resources including tutorials, FAQs, how-to guides, and video tutorials.
• Collaborate closely with clients to gain an understanding of their specific health forms and questionnaires requirements within our system.
• Communicate with clients about the various data types collected by the system and customization options available.
• Create and maintain process for communicating customer form and scoring requirements to support team.
• Collaborate with support and technology specialists to ensure questionnaires are configured according to customer needs.
• Collaborate with support team to review and approve form configuration.
• Create tools and templates to automate and streamline the process of collecting and communicating customer requirements for form configuration.
• Perform literature reviews as necessary to understand assessments, forms, and questionnaires that are configured in the system.
• Collaborate with the internal teams to provide insights from customers and contribute to the enhancement of our product/service

Financial Responsibilities:
Includes tracking and monitoring actual labor hours associated with projects to ensure labor costs stay within approved project budget.

Supervisory Responsibilities
There are no supervisory responsibilities for this position.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Skills and Abilities

• Demonstrated excellence in verbal and written communication skills.
• Demonstrated ability to convey complex concepts in a clear and concise manner.
• Demonstrated ability to understand complex technical concepts and articulate them to non-technical stakeholders as well as highly technical audiences.
• Demonstrated ability to adapt and remain flexible in a dynamic environment
• Demonstrated analytical and problem-solving skills.
• Strong problem-solving abilities, with a customer-centric approach to finding solutions.
• Strong active listening skills to comprehend client needs and concerns and address them appropriately.
• Demonstrated ability to work independently, manage time effectively, and prioritize tasks.

Knowledge:

• Knowledge and experience with health forms, questionnaires, or similar data collection instruments
• Knowledge and experience with electronic health records is a plus
• Knowledge of training methods to accommodate various learning styles and preferences
• Experience designing and/or performing health program evaluations is a plus
• Experience working with data is a plus
• Experience providing training on technology in a health care environment is a huge plus

Education and/or Experience:

• Bachelor's degree or equivalent in social science, psychology, counseling, or a health and human services related area.
• At least 2 years of experience in social health, mental health and/or behavioral health care industry.
• At least 2 years of experience in a software training and technical support role.

Physical Requirements:

• Frequent on-site, team interaction.
• Frequent sitting, standing, and walking.
• Occasional to frequent repetitive motion.
• Frequent talking and listening in person and over the phone.
• Close up and distance vision requirements.

Work Environment:
Open office environment; moderate temperatures; moderate noise levels.