Ticket Office Assistant, Department of Athletics

August 22, 2024

Wake Forest University

Winston-Salem

PART TIME

Application Instructions:

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Job Description Summary

The Wake Forest Ticket Office is looking for assistants for the upcoming 2024-25 academic year. These positions will primarily help out in the ticket office during business hours and also have the opportunity to work ticketed events for Wake Forest Athletics. Ticketed sports include football, men’s/women’s
soccer, men’s/women’s basketball, and baseball.

Job Description

Essential Functions:

Provide front line customer service on a daily basis for both inbound calls and walk-up patrons at Bridger Fieldhouse ticket office
Utilize Paciolan ticket software. Prior knowledge is not necessary as we will provide training
Take orders for tickets and answer ticket related questions
Have the opportunity to work events for ticketed sports as well (football, m/w soccer, m/w basketball, & baseball)
Game day duties include ticket sales, will call, & recruit/player guest ticket distribution

Other Functions:

Performs other duties as assigned

Required Education, Knowledge, Skills, Abilities:

Microsoft Office suite
Professional Communication Skills (email, phone, & in person customer interactions)

Physical Requirements:

Minor lifting (ticket stock and ticket printers)

Accountabilities:

Responsible for own work

Additional Job Description

Note:

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by the employee’s supervisor.

To help provide a safe learning and living community, Wake Forest University conducts background investigations and drug screens for all final candidates being considered for employment.

Wake Forest seeks to recruit and retain a diverse workforce and encourages qualified candidates across all group demographics to apply. Wake Forest University is committed to providing access and reasonable accommodation in employment for individuals with disabilities.

Time Type Requirement

Part time

Note to Applicant:

In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

Wake Forest seeks to recruit and retain a diverse workforce while promoting an inclusive work environment committed to excellence in the spirit of Pro Humanitate. In adherence with applicable laws and as provided by University policies, the University prohibits discrimination in its employment practices on the basis of race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and veteran status and encourages qualified candidates across all group demographics to apply.

We regret to inform you that this job opportunity is no longer available