September 12, 2024

USAble Life

Little Rock

FULL TIME

Technical Systems Analyst II (Hybrid)

When it comes to making a meaningful difference in the lives of our customers and employees, USAble Life (a Life & Specialty Ventures Company) is always ready.
At USAble Life, we strive to have a positive impact in the lives of others, especially our employees. We are a diverse group of individuals working together to go the extra mile. Bring your talents and expertise to join our team, and you’ll be rewarded with opportunities for personal and professional development. Our passion for delivering the best products is matched by our passion for our people.
USAble Life has made Arkansas Business Magazine’s list of “Best Places to Work” for an impressive fifth consecutive year in a row! This, coupled with our engaging culture and a comprehensive benefits package, ensures we are committed to our employees.
Life Takes You Places! Are you ready to join us?
Technical Systems Analyst II Overview:
The Technical Systems Analyst II is responsible for performing various tasks related to the organization's IT systems and infrastructure, including systems analysis, data analysis, maintenance, and production support. This individual will install, diagnose, repair, maintain, and upgrade LAN hardware and software, troubleshoot problem areas, and provide end-user assistance. The Technical Systems Analyst II will work on medium to large projects and moderate to complex problems and tasks.
Essential Duties:

Assists Seniors and Leads with administration for client computing devices and company systems
Performs Active Directory and Azure Active Directory administration
Performs patch management of Microsoft and other third-party applications
Assists with building custom installation software packages, that are scripted and coded to install automatically
Assist with developing automated scripts to collect software and hardware inventory information of client computers
Applies custom built registry changes as needed
Deploys emergency security changes when needed to all client computers
Develops and builds custom built computer images
Creates and maintains hardware driver library
Assists with developing post imaging automation scripts for computer deployment
Installs and configures software and hardware
Logs into Help Desk phone queue and takes support calls
Creates ticket on calls and resolves them, or passes ticket on to appropriate team
Works tickets with a focus on meeting or exceeding service level agreements
Performs other related duties and responsibilities as assigned

Required Knowledge, Skills, and Abilities

Advanced knowledge of LAN hardware/software installation and troubleshooting
Advanced knowledge of MS operating systems
Advanced knowledge in the following areas: software packaging and deployment, patch management, and PC image creation and deployment
Ability to multi-task and work within time constraints
Critical thinking and problem solving skills
Good communication and interpersonal skills
The skills necessary to understand complex automated systems
Ability to work moderate to complex problems independently

Required Education and Experience:

Bachelor’s Degree in Computer Science, Information Systems, or equivalent work experience
2+ years of IT experience
Or, equivalent military experience

Preferred Education and Experience

2 or more years of experience in Desktop Support/LAN Support, Dev Ops, or related role, with 2 years works related experience as a Technical Systems Analyst

Working Conditions (Physical Demands):

This position will be Hybrid
Ability to sit, stand, walk, read, hear, talk, for long periods of time.
Ability to carry and move equipment (50lbs), kneel, push/pull, bend/stoop, reach, crouch, grasp, turn, climb, crawl, use color recognition and depth perception.
Repetitive motion is required for this position.
This position occasionally requires on call duties.
This position seldom requires travel.

Disclaimer:
This job description is intended to convey information essential to understanding the scope of the position and its general requirements. It is not exhaustive and may be subject to modification at any time to meet the evolving needs of the organization.
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