Technical Call Center Agent-Bilingual

September 10, 2024

PSG Panasonic Connect North America Professional Services

Leawood

FULL TIME

Overview: Our team of Call Center Agents are responsible for responding to incoming Help Desk inquiries from existing customers through phone, email, and chat. The primary focus of this team is to ensure end users have the support and knowledge they need to effectively utilize Clearview product within their day-to-day operations. We are known for our excellent customer service, and our agents play a significant role in building and maintaining this reputation. Responsibilities: Essential Job Functions:

Taking inbound technical support and customer service inquiries from our customers through phone/email/chat or other similar avenues
Thoroughly troubleshooting a wide variety of topics related to Clearview product
Creating and resolving tickets for support
Supporting fellow agents with any questions, they are unable to resolve
Placing outbound calls to customers to provide updates and follow-up
Executing on special projects as needed

Requirements:

Available to work anytime between the hours of 8am-9pm M-F, and 8am-6pm S-S. Evening and weekend shifts are scheduled on a rotating basis
Bi-lingual in French is Preferred
Previous customer service experience required
Professional in all internal and external interactions
Comfortable using technology and learning new software applications
An enthusiastic self-starter who learns quickly and proactively approaches tasks and assignments with a focus on problem-solving and analysis
An excellent communicator (written and oral), who can effectively present complex information in a clear and understandable fashion
Good general computer and internet skills
Strong attention to detail
Outstanding interpersonal skills, with an emphasis on customer focus, teamwork, and relationship-building
A background in food service, retail, or other service-oriented industries preferred

The hourly range of $17.00-20.00hr is just one component of Panasonic's Total Package. Actual compensation varies depending on the individual's knowledge, skills, experience, and location.

Panasonic is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, disability status, protected veteran status, and any other characteristic protected by law or company policy. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation. All candidates must have valid authorization to work in the U.S. Thank you for your interest in Panasonic Corporation of North America.
Salary Range: 18.00-20.00

We regret to inform you that this job opportunity is no longer available