Job Opportunities in United States

Tech Support & Warranty Associate
Firefly is currently seeking highly motivated, ambitious, and driven candidates. Summary
Correspond with customers by telephone and email. Would be working with a wide range of customers and end users in an office environment that is fast paced and energetic with a fun-loving team. Our Core Values are:
Our Core Purpose – Innovate and Simplify Experiences
Our core purpose revolves around innovation and simplification, which are key drivers of our business success. To fully embody this, we need to consistently find new ways to improve and simplify the technology we offer for both families and manufacturers, ensuring a seamless and intuitive user experience.
Our Core Values – Guiding Our Success
Our core values serve as the foundation for our company’s culture and how we achieve success. To truly live these values, we must incorporate them into every decision and action, ensuring they guide us in every aspect of the business.
Integrity – Do What’s Right: We must ensure transparency and honesty in all our interactions, both internally and externally.
Adaptable – Change-Oriented and Open-Minded: The technology industry is constantly evolving, and we need to remain flexible and embrace change. This means staying open to new ideas, adapting to market shifts, and fostering a culture of continuous learning and growth within the company.
Committed – Responsible: We need to show unwavering commitment to our Team Members, clients, and partners. By taking responsibility for our actions, meeting deadlines, and delivering on promises, we will build trust and long-term relationships. A committed workforce drives customer satisfaction and company success.
Excellence – Driven to Be the Best: Excellence should be embedded in everything we do, from product development to customer service.
Essential Duties & Responsibilities:
· Work with customers, dealers, and OEM’s to maintain warranty coverage processing.
· Back up to Warranty Manager/Tech Clerk when not available.
Job Duties:
· Process VCB’s – including research, issuing RGA’s and credits
· Collections on past due RGA’s
· Vendor returns
· Prepare monthly vendor reports
· Other duties as assigned.
· Check-in station
Knowledge & Skills:
· Must have a strong work ethic
· Ability to multitask and complete paperwork in a timely manner
· Ability to listen through a conversation and pull-out important information
· Must be flexible, able to adjust to change, able to follow up with customer when needed
· Must be well organized and an initiative-taker
· Must be able to follow detailed instructions
· Must have the ability to identify and solve problems and make logical decisions
· Must be able to work with precision and a high level of accuracy
· Meticulous, professional attitude, reliable and able to focus on task at hand
· Possess strong time management skills
· Ability to understand technical operating service or repair manuals
· Ability to communicate effectively verbally and in writing
· Ability to interact with employees in a professional manner
· Ability to speak and write English fluently
· Ability to work independently and with a team in a fast-paced and environment with emphasis on accuracy and timeliness
Work & Education Requirements:
· High school diploma or GED
· 2 years of applicable experience preferred
Physical Demands
This position requires manual dexterity to manipulate tools and controls properly and safely. This position requires frequent sitting, and occasional climbing, balancing, stooping, kneeling, crouching, and crawling. The Team Member must occasionally lift and/or move up to 25 pounds. Work on multiple computer screens for long periods of time.
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• How did you hear about Firefly?
• Employment drug screening is required before hiring.

Education:

• High school or equivalent (Required)

Experience:

• Warranty: 2 years (Required)
• Customer service: 2 years (Required)
• Quick Books: 2 years (Required)
• Microsoft Excel: 2 years (Required)

Language:

• English (Required)

License/Certification:

• Driver's License (Required)

Shift availability:

• Day Shift (Required)

Ability to Relocate:

• Middlebury, IN 46540: Relocate before starting work (Required)

Work Location: In person