Job Opportunities in United States

Economic Assistance - Remote in North Dakota - SNAP Quality Control Reviewer
The ND Department of Health & Human Services (NDHHS) is seeking a SNAP Quality Control Reviewer for its Economic Assistance Division.
About the Work Unit
The Supplemental Nutrition Assistance Program Quality Control (SNAP-QC) unit exists to:

• Administers the federally mandated state "Quality Control System" that enhances payment accuracy and improves program administration including measuring program accuracy, assessment and resolution of potential liabilities, policy development, and formulating improvement plans.
• Provides independent third-party review and quality improvement processes for the Supplemental Nutrition Assistance Program (SNAP) including case file audits, data collection, analysis and reporting on findings, providing technical and compliance training to Human Service Zone workers, assessing and measuring zone adherence to state and federal regulations; and
• Create strong partnerships with state and zone staff to provide additional services such as non-quality assurance case reviews and consulting, risk analysis, and recommendations for reduction or elimination of timeliness, eligibility, and payment errors.

As a SNAP Quality Control Reviewer, you will be responsible for:
Field Investigations: Independently audits agency actions and investigates selected households by interviewing recipients (including federally required travel to and from the nearest Human Service Center to complete a face-to-face interview, as needed), accessing databases, and contacting a wide range of third-party sources to determine the correctness of eligibility and/or payment. Audits/investigates until the incumbent determines sufficient data has been obtained.
Case File Evaluation/Analysis and Reports: Evaluates the validity of gathered data through a self-initiated determination; arrives at an accurate conclusion by researching federal and state regulations and federally mandated processes, and determines which federal, state or Quality Control (QC) regulations apply to each case. This task includes reviewing data located in a variety of computer systems and imaged documents. Completes secondary peer reviews to ensure accuracy prior to informing federal, state, and county agencies of the results of the audit. Directs zone agencies to terminate or modify benefits. Confers with program administrators to resolve differences between QC conclusions and federal/state policy, representing, justifying and negotiating QC findings in federal and state arbitration hearings. Follows established SNAP quality control audit practices and utilize audit forms and audit tools that have been approved by the United States Department of Agriculture Food and Nutrition Services, Food and Nutrition Services 310 Manual guidance, supervisor and director as they conduct each audit and report.
Corrective Action Planning: Participates in corrective action planning as a result of audits of and rebuttals from Zones and feedback from our federal partners. Identifies where and how the error occurred, provides technical assistance and advice regarding error reduction strategies, and participates in the development of processes to prevent similar errors in the future. This work requires collaboration with Human Services Zones, tribes, the United States Department of Agriculture Food and Nutrition Services, and other Mountain Plains region states.
To thrive, you must be able to be research and understand SNAP policy and Quality Control procedures, work independently, manage your time wisely and pay attention to details.
To be considered for this position, you must have one of the following:

• High School Diploma or its equivalent and five (5) years' experience or determining eligibility for human service economic assistance programs (specified below) OR;
• Associate Degree in Human Services with an emphasis in eligibility and three (3) years of work experience administering or determining eligibility for human service economic assistance program (specified below) OR;
• Bachelor's degree and two (2) years of work experience administering or determining eligibility for human service economic assistance programs (specified below) OR;
• Master's degree and one (1) years of work experience administering or determining eligibility for human service economic assistance programs (specified below).

Economic Assistance/Medicaid Programs include Temporary Assistance for Needy Families (TANF), Low Income Home Energy Assistance Program (LIHEAP), Supplemental Nutrition Assistance Program, Child Care Assistance Program, Basic Care Assistance Program and Medicaid.
Preferred Qualifications:
The following supplemental experience, competencies and abilities are highly desirable for this position and may be considered in selecting the successful candidate:

• More than 5 years of SNAP experience determining eligibility and authorizing benefits.
• More than one year experience working within the Self-Service Portal and Combined Eligibility System (SPACES)
• Prior Lead and/or Supervisor experience in public assistance programs such as TANF or SNAP
• Experience providing comprehensive findings and recommendations for process and eligibility improvement.
• Familiarity with the Handbook 310 and CFR Title VII

Location: ND HHS utilizes a blended workplace model. This is a remote position; the hired individual could work from anywhere in ND.
About Team ND
"Far and away the best prize life offers is the chance to work hard at work worth doing." - Theodore Roosevelt
More than 7,500 talented, hard-working people across sixty-three agencies have come together as Team North Dakota. At Team ND, we are driven to succeed through gratitude, humility, curiosity and courage. Our purpose is to empower people, improve lives, and inspire success. Join us in being legendary.
Total Rewards: The State of North Dakota is committed to providing team members with a strong and competitive rewards package that support you, your health and your family.
Considering a new position on Team ND? How does your current position stack up? Use our Total Rewards Calculator to estimate.
Application Procedures
Your resume should include information to demonstrate how you meet the minimum qualifications as posted. If the Department's Human Resource Division is unable to determine that you meet the minimum qualifications credit will not be given. All application material must be received on or before the closing date by 11:59 pm.
Applicants must be legally authorized to work in the United States. The Department of Health & Human Services does not offer or provide sponsorships.
This employer participates in E-Verify. Please visit the following website for additional information: https://www.hhs.nd.gov/careers/e-verify
A copy of your qualifying degrees transcript and any applicable certifications or licensures must be provided at the time of an interview.
For more information about the position or if you need an accommodation, please contact Rebecca Askins by email: rmaskins@nd.gov or phone: (701) 328-4027 OR contact Michele Gee by email: mgee@nd.gov or phone: (701) 328-1633.
Employing Unit: DHHS Economic Assistance

TTY Number: ND Relay Service 1-800-366-6888 (text); 1-800-366-6889 (voice)
If you are experiencing technical difficulties with the Application Process or uploading attachments, please contact recruiter@nd.gov or (701)328-3290.

Equal Employment Opportunity
The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex (including sexual orientation and gender identity), genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act.
As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. Sect. 23-12-10.