Job Opportunities in United States
September 20, 2024
uBreakiFix
Montgomery
FULL TIME
Retail Sales
We are a new, growing tech company that has partnered with Samsung, Google, Apple, Verizon, and AT&T to help repair consumer electronics. This position does not require repairing electronics, this is a front of house role that focuses on the customer experience. Tech experience is not necessary. We pay a base hourly pay plus commission on plans and services. On average, our Sales Reps make between $18-$23 an hour between base pay and commission.
GENERAL
Arrive for all your scheduled shifts 15 minutes early and in u Breaki Fix attire
Complete BOD Tasks and EOD Tasks and help maintain a clean professional storefront
Attend weekly team meetings to be informed of updates and new procedures from Corporate
Read all company emails daily and discuss and questions with your Store Manager to ensure understanding
Be open-minded to new procedures and roll out with a positive attitude and assumption of success
Perfect opportunity for former/current carrier employee with commission pay experience.
You're a great fit, if you love helping and talking with customers.
CUSTOMER SERVICE & COMPLAINT RESOLUTION
Check work queue before shift to see what needs to be done - call and update customers accordingly
Call lead that comes through Portal within 1 hour and update notes properly
Meet FTF customers within 15sec of entry and all calls within 2 rings in a friendly & courteous manner
Set realistic expectations for customers, meet or exceed those expectations and reset as needed
Resolve customer problems to best complete the sale and satisfy the guest. Escalate to Store Manager for help when needed. Step in for your team if they are overly stressed with a client situation.
Work with help desk/other corporate contact to resolve any workflow issues when manager is not avail.
Explain complex technical issues to customers in a non-technical, simple to understand manner
Ensure that all repairs meet or exceed u Breaki Fix quality standards or reset customer expectations
After repair complete, call customer to inform them to pick up device and also send a text and email
SALES
Provides Repair Estimate and approval for all laptop and console at drop-off to increase conversion rate.
Provide correct pricing of repair based on Price Sheet
Offer Home+ at every Check In and Ask for Sign up at every Pickup
Call designated list of clients to sell Home+ over the phone
Offer Screen Protection or Accessory at every Check in
Ensure you are logged in Portal for all Check in and Check Outs that you complete
Work to grow Google and Yelp Reviews at or above 4.8
Improve Conversion Rate by offering price estimates at check in for all laptops and gaming systems.
WHAT YOU NEED TO BE SUCCESSFUL
· A passion for solving problems and delivering solutions.
· A love for people and the devices that enrich their lives.
· One or more years of sales and customer service retail experience
· Reliable and flexible when it comes to dealing with difficult situations.
· Ability to meet or exceed evolving key performance objectives.
· Demonstrate Core Values in all interactions
· Ability to work a flexible retail schedule.
· Comfortable with an incentive and performance based payment structure
YOU ARE A GOOD FIT IF YOU HAVE:
· 1 year of incentive-based sales experience
· 1 year experience with cell phone carriers a plus
· High School diploma or equivalent preferred
· Strong oral and written communication skills
· Strong teamwork and collaboration skills--
Job Type: Full-time
Pay: $18.00 - $23.00 per hour
Benefits:
GENERAL
Arrive for all your scheduled shifts 15 minutes early and in u Breaki Fix attire
Complete BOD Tasks and EOD Tasks and help maintain a clean professional storefront
Attend weekly team meetings to be informed of updates and new procedures from Corporate
Read all company emails daily and discuss and questions with your Store Manager to ensure understanding
Be open-minded to new procedures and roll out with a positive attitude and assumption of success
Perfect opportunity for former/current carrier employee with commission pay experience.
You're a great fit, if you love helping and talking with customers.
CUSTOMER SERVICE & COMPLAINT RESOLUTION
Check work queue before shift to see what needs to be done - call and update customers accordingly
Call lead that comes through Portal within 1 hour and update notes properly
Meet FTF customers within 15sec of entry and all calls within 2 rings in a friendly & courteous manner
Set realistic expectations for customers, meet or exceed those expectations and reset as needed
Resolve customer problems to best complete the sale and satisfy the guest. Escalate to Store Manager for help when needed. Step in for your team if they are overly stressed with a client situation.
Work with help desk/other corporate contact to resolve any workflow issues when manager is not avail.
Explain complex technical issues to customers in a non-technical, simple to understand manner
Ensure that all repairs meet or exceed u Breaki Fix quality standards or reset customer expectations
After repair complete, call customer to inform them to pick up device and also send a text and email
SALES
Provides Repair Estimate and approval for all laptop and console at drop-off to increase conversion rate.
Provide correct pricing of repair based on Price Sheet
Offer Home+ at every Check In and Ask for Sign up at every Pickup
Call designated list of clients to sell Home+ over the phone
Offer Screen Protection or Accessory at every Check in
Ensure you are logged in Portal for all Check in and Check Outs that you complete
Work to grow Google and Yelp Reviews at or above 4.8
Improve Conversion Rate by offering price estimates at check in for all laptops and gaming systems.
WHAT YOU NEED TO BE SUCCESSFUL
· A passion for solving problems and delivering solutions.
· A love for people and the devices that enrich their lives.
· One or more years of sales and customer service retail experience
· Reliable and flexible when it comes to dealing with difficult situations.
· Ability to meet or exceed evolving key performance objectives.
· Demonstrate Core Values in all interactions
· Ability to work a flexible retail schedule.
· Comfortable with an incentive and performance based payment structure
YOU ARE A GOOD FIT IF YOU HAVE:
· 1 year of incentive-based sales experience
· 1 year experience with cell phone carriers a plus
· High School diploma or equivalent preferred
· Strong oral and written communication skills
· Strong teamwork and collaboration skills--
Job Type: Full-time
Pay: $18.00 - $23.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Vision insurance
- Day shift
- Montgomery, AL: Relocate before starting work (Required)
We regret to inform you that this job opportunity is no longer available
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