Job Opportunities in United States
November 19, 2024
Albuquerque Health Care for the Homeless
Albuquerque
FULL TIME
Resource Center Lead
Since 1985, Albuquerque Health Care for the Homeless has dedicated its mission exclusively to providing services to people experiencing homelessness. AHCH provides a distinctive continuum of integrated care through outreach and site-based services to address the health-related causes and consequences of homelessness. Our vision is to live in a world that is just and without homelessness. We believe that homelessness is an issue that can be solved through access to quality health care, adequate and affordable housing, and a living wage.
The Resource Center Lead maintains oversight of day-to-day operation of the Resource Center team (Client Advocates). This position leads, supports, trains, and observes Client Advocates as they assist clients with navigation to resources both internally and externally (use of showers, use of phone/computers, obtaining ID’s, Birth Certificates, and enrollment into public benefits). This position also works closely with the Social Services Director as well as other department managers/directors/coordinators to ensure wrap-around care and efficiency of the Resource Center program. This position has direct client interaction.
Duties and Responsibilities:
Minimum Qualifications:
Preferred Qualifications:
Bilingual or Spanish speaking, People of Color, LGBTQIA+, veterans, persons with disabilities, and women encouraged to apply.
Albuquerque Health Care for the Homeless is an equal opportunity / affirmative action employer. We comply with State and Federal employment practice laws prohibiting discrimination on the basis of an applicant’s age, race, ethnicity, creed, national origin, religion, veteran status, gender identity, disability, or sexual orientation.
All benefits start the month after you begin work:
The Resource Center Lead maintains oversight of day-to-day operation of the Resource Center team (Client Advocates). This position leads, supports, trains, and observes Client Advocates as they assist clients with navigation to resources both internally and externally (use of showers, use of phone/computers, obtaining ID’s, Birth Certificates, and enrollment into public benefits). This position also works closely with the Social Services Director as well as other department managers/directors/coordinators to ensure wrap-around care and efficiency of the Resource Center program. This position has direct client interaction.
Duties and Responsibilities:
- Monitor day-to-day activities of Resource Center team and ensure the highest level of customer service to AHCH clients
- Provide training, coaching, and support to a team of Client Advocates
- Represent AHCH in meetings and trainings with community partners
- Assist Social Services Director in tracking, and maintaining all performance goals of the Resource Center
- Assist Social Services Director in collecting program data
- Ensure quality of all Resource Center activities including client services (ID clinic, benefits enrollment, customer service, etc.) and documentation
- Work in an integrated manner with all AHCH departments to ensure access to wrap-around services for AHCH clients
- Work closely with Medical, Behavioral Health, and other Social Services teams to ensure Client Advocates understand pathways for clients to other AHCH programs
- Oversight on adherence to HIPAA compliance in the Resource Center
- Attend various meetings
- Comply with all AHCH policies and procedures
Minimum Qualifications:
- Previous experience working with those experiencing homelessness and/or those with SMI/CMI and/or substance abuse disorder
- History of excellent customer service and ability to train that skill in staff
- Willingness to be actively present during high-traffic Resource Center hours
- Ability to work in a noisy environment with multiple distractions/disruptions
- Ability to thrive in a complex nonprofit healthcare setting
- High level of organization and adherence to deadlines
-
Ability to work in an integrated manner with all levels of organizational staff
High school diploma or equivalent
-
Preferred Qualifications:
- 1 year experience leading a team
-
1 year of leadership/supervisory experience in social services or behavioral health setting
- Previous experience working in an FQHC or community healthcare setting
-
Associates degree in Human Services, Behavioral Health, or relevant field or commensurate relevant work experience
- Bilingual Spanish/English
Bilingual or Spanish speaking, People of Color, LGBTQIA+, veterans, persons with disabilities, and women encouraged to apply.
Albuquerque Health Care for the Homeless is an equal opportunity / affirmative action employer. We comply with State and Federal employment practice laws prohibiting discrimination on the basis of an applicant’s age, race, ethnicity, creed, national origin, religion, veteran status, gender identity, disability, or sexual orientation.
All benefits start the month after you begin work:
- Low cost medical, vision, and dental insurance with health club membership
- Life insurance and Accidental Death and Dismemberment fully paid for by organization
- Long Term Disability fully paid for by organization
- Paid Time Off - 24 days in first year of employment
- Catastrophic Sick Time accrual
- 7 Paid holidays
- Health Care and Dependent Care Flexible Spending Accounts
- 401k with employer match
- Student loan forgiveness eligible
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