Knowledge, Skills and Abilities used to perform job (in addition to above):
Advanced reading. (Ability to understand, written instructions and procedures)
Ability to build positive customer relations even with difficult customers.
Ability to get along with co-workers.
Must be dependable and punctual
Bi-lingual preferred.
Critical Demands:
Strength: Sedentary. This job involves exerting up to ten pounds of force occasionally or a negligible amount of force frequently to lift, carry, push, pull or move objects.
Sitting: Requires the ability to sit for long periods of time.
Reaching: Frequently. Requires the ability to reach in front of the body primarily for using the telephone.
Handling: Frequently. Requires the ability to turn pages, and grasp communication devices, work on keyboard, or calculator, and write on documents.
Talking: Frequently. Requires the ability to verbally communicate with by phone or in person with others.
Hearing: Frequently. Requires the ability to communicate by pone or in person with others.
Near acuity: Continuously. Requires clarity of vision twenty inches or less to monitor terminal screen and review documents.