Receptionist

August 1, 2024

Nodak Mutual Insurance Company

Fargo

SUMMARY
Operates Mitel multi-line telephone system to answer incoming calls and directs callers to appropriate personnel by
performing the following duties. Provides office support to the entire organization by handling information requests,
quality management, and performing clerical functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department
Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable
Answers inquiries and obtains information for the general public, customers, visitors, and other interested parties
Provides information regarding activities conducted at establishments; location of departments, offices, and employees within the organization
Greets visitors and contacts the appropriate person to escort them throughout the building
Monitors visitor access and enforces sign-in procedures
Receives payments for services and products
Performs quality control function by researching, compiling, and tying statistical reports for underwriting and management
Receives street mail, overnight packages, and agent mail delivered to the Home Office routes to Mail center for proper delivery
Performs other clerical duties as needed

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Appearance must be neat and professional as the position will require daily contact with outside customers and business associates.

COMPETENCIES: To perform this job successfully, an individual must be able to demonstrate the following
competencies:

Customer Service Responds promptly to customer needs; accepts customer feedback to improve service; Manages difficult situations; responds to requests for service and assistance; meets commitments.
Quality Management Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

EDUCATION and/or EXPERIENCE: Associates degree (A.A.) or equivalent from a two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals. Ability to write routine reports and correspondence. Ability to speak effectively before customers

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste and smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust
focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
The noise level in the work environment is usually moderate.

Nodak Insurance Company complies fully with all federal, state and local employment laws and shall provide equal employment and advancement opportunities for all persons regardless of race, color, creed, religion, national origin, sex, sexual orientation, age, the presence of any mental or physical disability, status with regard to public assistance or marriage, or any other category protected by local, state or federal law.

We regret to inform you that this job opportunity is no longer available