November 16, 2024

State of Illinois

Naperville

FULL TIME

QUALITY ASSURANCE SPECIALIST

Job Requisition ID: 42952
Closing Date/Time: 12/03/2024
Agency: Department of Children and Family Services
Class Title: PUBLIC SERVICE ADMINISTRATOR - 37015
Skill Option: Health and Human Services
Bilingual Option: None
Salary: Anticipated Starting Salary: $7,966/month (step 1b); Full Range $7,966 - $11,759
Job Type: Salaried
Category: Full Time
County: Du Page
Number of Vacancies: 1
Plan/BU: RC063

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the Success Factors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Posting Identification Number 42952

Why Work for Illinois?
Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

The Illinois Department of Children and Family Services is seeking an organized, professional, and energetic individual to serve as Quality Assurance (QA) Specialist. Under administrative direction, this position will support the implementation of DCFS’ Continuous Quality Improvement (CQI) processes and activities, both regionally and elsewhere in the state as needed, and for all service lines. This position will provide QA/CQI technical assistance, consultation, and support to Regional Administrators and other regional staff. This position will be responsible for routinely evaluating both DCFS and Community-Based Partners (CBP) practice and outcomes through various data reports, dashboards, and warehouses. The position will be responsible for providing user-friendly data reports to regional DCFS and CBP leadership through established and new CQI teams in order for data-based decision-making to occur. With the provision of these data at CQI teams on a regular basis, this position will be responsible for guiding regional DCFS and CBP staff through DCFS’ established cycle of improvement (PDSA, or Plan-Do-Study-Act) in order to move the needle on performance toward achievement of child and family outcomes. This position provides a great opportunity for someone who is passionate about children and interested in providing leadership in the pursuit of quality assurance and continuous quality improvement in the services we provide. DCFS offers a competitive compensation plan, excellent benefits, and a pension program. The ideal candidate for this position will have excellent organizational skills and strong leadership capabilities. We invite you to join our innovative team to help make a positive difference in the lives of the children and families of Illinois.

Job Responsibilities

Serves as Quality Assurance Specialist, managing the statewide Quality Assurance system for assigned divisions and/or geographic areas
Provides professional technical assistance, consultation, and support to the Regional Administrator and other regional staff representing child welfare services to prepare and present reports on quality assurance activities, quality improvement activities, and other issues to the regional and/or local CQI teams or any equivalent meeting structures where continuous quality improvement efforts are discussed and monitored
Serves as lead facilitator and central depository of all information and data related to performance within the region as identified and provided by a variety of divisions and units, including, but not limited to Agency Performance Monitoring and Execution, Administrative Case Review, Office of Financial Management, Quality Assurance, Office of Race Equity Practice, Research and Child Well-being, Inspector General, Employee Services, Contract Administration, Legal Services, and Learning and Professional Development
Provides input into the implementation of qualitative case reviews according to COA/Social Current Performance and Quality Improvement (PQI) standards
Conducts routine analysis of regional performance for child welfare services, including child protection, intact, foster care, foster home licensing, and other regional services, which may be completed through qualitative case reviews
Provides input to the Regional Administrator, Child Welfare Services staff, and regional CQI teams in the development, implementation, and monitoring of action plans and further enhancement in all areas of the operation
Serves as the lead and conduit for regional staff regarding child welfare services in requesting information, conducting special file reviews, audits, and other necessary information to be obtained from regional staff in conducting central office reviews or in compliance with special audit requests from governmental entities
Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above

Minimum Qualifications

Requires a master's degree in social work or a related human services field from a recognized college or university
Requires three years of progressively responsible child welfare administrative experience with an MSW OR four years of progressively responsible child welfare administrative experience with a master's degree in a related human services field

Preferred Qualifications

3 years of experience implementing Quality Assurance/Continuous Quality Improvement principles, elements, processes, and structural components in a public or private organization
3 years of experience navigating an electronic case record system and utilizing data literacy skills while using the Microsoft Office Suite of products in an office setting in a public or private organization
3 years of experience performing quality assurance review activities for a public or private organization
3 years of experience working in a social work field related to child welfare or child protection
3 years of professional experience administering a social work program
3 years of experience serving in a liaison capacity in a public or private organization

Conditions of Employment

1. Requires ability to pass a background check.
2. Requires ability to travel in the performance of duties. Requires appropriate, valid driver’s license.
3. The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

About the Agency

DCFS is deeply committed to the welfare and protection of children. Our goal is to protect children by strengthening and supporting families. In every effort, from receiving hotline calls to reaching family reunification or foster care and adoption, children and families are our focus.

Work Hours: Monday - Friday 8:30am - 5:00pm
Work Location: 1255 Bond St, Suite 121, Naperville, Illinois, 60563
Agency Contact: Michael.Bernardy@illinois.gov
Posting Group: Social Services; Leadership & Management

This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).

APPLICATION INSTRUCTIONS
Use the “Apply” button at the top right or bottom right of this posting to begin the application process.
If you are not already signed in, you will be prompted to do so.
State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.
Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.
If you have questions about how to apply, please see the following resources:
State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid
Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses: