November 5, 2024

ABM Industries

Charlotte

FULL TIME

Quality Assurance Manager

Join our team as a Quality Assurance Manager, where you’ll play a key role in ensuring top-notch service and quality across our portfolio. In this role, you’ll analyze and report finding using our ABM Technology platform to help us consistently meet and exceed client expectations. If you’re detail-oriented, client-focused, open to constant travel and thrive in a dynamic environment, this could be the perfect role for you!
Pay: $85,000-$100,00
The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program
Benefit Information:
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Staff & Management
Essential Duties and Responsibilities

Drive Quality Control: Perform quality inspections to uphold our high standards.
Lead Compliance Audits: Ensure all services meet regulatory and client-specific requirements.
Client Collaboration: Engage with clients to address feedback and provide resolution to any validated concerns.
Reporting Excellence: Maintain detailed inspection reports through our ABM SITE system.
Performance Metrics: Deliver Key Performance Indicators (KPIs) to clients as outlined in their contracts.
Data-Driven Insights: Compile and present clear, actionable Quality Assurance updates.

Education and/or Experience

Education: GED or High School diploma required; an Associate’s degree or higher is a plus.
Communication Skills: Strong presentation, writing, and interpersonal skills, with a client-centered approach.
Technical Savvy: Proficient in Microsoft Office and comfortable using technology for inspections and reporting.
Flexibility: Adaptable with a willingness to work flexible hours as needed.
Organized & Detail-Oriented: Strong analytical skills with the ability to manage multiple tasks and deadlines.
Team Player: Ability to work collaboratively while maintaining confidentiality and professionalism.

Why Join Us?

Dynamic Work Environment: Every day presents new challenges and opportunities.
Career Growth: Be part of a company that supports your professional development.
Team Impact: Work with a team dedicated to quality and client satisfaction.

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