September 16, 2024

Printer Technician

Company Description
My Company support several nationally-known clients and have access to a variety of jobs on an ongoing basis, and I'd look forward to an opportunity to work with you in the future. If you know of anyone who you could recommend that would be interested in this position, please let me know.

Job Description
Printer Support
Location: Mobile, AL 36608
Duration: 3 Months
Job is as a First Responder for Print Support and working tickets through an IT Help Desk ticketing system.

Responsible for the daily support of network and workstation printers. Responds to customer requests for toner, technical support, and training with the focus being on customer service. Documents all service calls and requests using Service Now ticketing system and escalates serious problems to a Customer Service Technician. Works to ensure that the service level agreements between the customer and client are achieved. In addition, responsibilities include the procurement and management of toner inventory for all devices. Mileage would be compensated from the main office to any off-site clinics that put in a request for service or supplies. They would just use google maps to calculate their mileage from the main hospital to the clinic, and back. There are about 20 offsite clinics and doctors’ offices we support. All of them are between 2-20 miles away

Qualifications
QUALIFICATIONS (Education, Experience and Certifications) Typically requires: - High School Diploma (or equivalent) with additional education preferred - IT Help Desk Support experience (application & hardware support) - WORKING CONDITIONS, MENTAL AND

Additional Information
PHYSICAL DEMANDS - Typically works in an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level- - Requires internal contact within department and with other corporate personnel, and external contact with customers, agencies, vendors, etc.- - Work assignments are diversified. Examples of past precedent are used to resolve work problems. New alternatives may be developed to resolve problems- - Modest physical effort is required. Work does require walking, standing, bending, reaching, lifting or carrying objects that typically weigh less than 20 lbs. (e.g., papers, books, files and small parts, etc.)- - Requires moderate dexterity – regular application of basic skills (calculator, keyboard, hand tools, and eye/hand coordination