1. Codes and inputs a variety of case and offense records into a personal computer based records management system and maintains an accurate and current database of criminal activities.
2. Processes all requests for police reports or records, making copies of a variety of reports for law enforcement officers, agents of the court, and other authorized persons requesting copies.
3. Processes records checks of arrest, conviction, and traffic violations history in response to authorized requests.
4. Retrieves and disseminate subpoenas to sworn personnel.
5. Scans documents, files and maintains files of departmental records including police reports, computer records and other documents.
6. Greets individuals on the phone and in person to respond to numerous inquiries and requests.
7. Collects payments and fees for records and reconciles deposits of cash drawer.
8. Fingerprint individuals with the use of electronic scanning device.
9. Performs other job-related duties as assigned to maintain and enhance department operation.
Knowledge, Skills, Abilities and Other Characteristics:
- Knowledge of customer service and communication techniques.
- Knowledge of record keeping procedures.
- Knowledge and proper use of Business English including spelling and punctuation.
- Knowledge of the confidentiality requirements of police records and information.
- Knowledge of who is authorized to receive the various types of information available in the records systems.
- Knowledge in operating a personal computer and related software.
- Knowledge of SRPMIC Policies and Procedures and police department Operation Orders
- Skill in establishing and maintaining effective working relationships with law enforcement employees, agents of the court, and the public.
- Skill in understanding and following complex written and verbal instructions and procedures.
- Skill in operating a variety of standard office equipment
- Ability to respond appropriately to requests and inquiries in a tactful and courteous manner.
- Ability to perform multi-tasks with numerous interruptions.
- Ability to accurately proofread numerical and text data.
- Ability to communicate clearly and concisely both orally and in writing.