Job Opportunities in United States
September 7, 2024
University of Oklahoma
Norman
FULL TIME
PEAK - Program Specialist
This position is being filled through OU's PEAK Temporary Staffing Services.
If you want to make a positive impact in the lives of Oklahomans, join us at the Center for Public Management (CPM) because that is what we do daily. CPM is a department within the College of Continuing Education at the University of Oklahoma. We provide public sector agencies, staff, service providers, clients and community partners training, research and consultant support for professional and programmatic development. We deliver costeffective, customeroriented solutions that are tailored to meet unique needs and situations.
We have temporary positions that can make you competitive for a permanent position after successful completion of training and demonstrated competency in handling client interviews and use of our information systems.
The Program Specialist serves as the primary contact for an adult and family service benefit program providing benefit inquiry support, collecting verification documents and processing applications.
Duties Include:
If you want to make a positive impact in the lives of Oklahomans, join us at the Center for Public Management (CPM) because that is what we do daily. CPM is a department within the College of Continuing Education at the University of Oklahoma. We provide public sector agencies, staff, service providers, clients and community partners training, research and consultant support for professional and programmatic development. We deliver costeffective, customeroriented solutions that are tailored to meet unique needs and situations.
We have temporary positions that can make you competitive for a permanent position after successful completion of training and demonstrated competency in handling client interviews and use of our information systems.
The Program Specialist serves as the primary contact for an adult and family service benefit program providing benefit inquiry support, collecting verification documents and processing applications.
Duties Include:
- Support benefit program caseload according to outlined agency requirements.
- Responsible for educating participants on benefit program requirements by outlining program information and processes.
- Enter and retrieve information from case management system; receive and review documents including customer verification.
- Provide comprehensive customer assistance through inbound phone support by conducting initial assessment, research and assistance.
- Coordinate with other staff as needed to clarify policies and procedures.
- Review and determine eligibility status of individual applications, review and resolves problems, and route requests to appropriate staff and units for processing.
- Assist customers in securing needed information and documents; conducts interviews to obtain information from customers.
- Coordinates and applies program guidelines to project delivery.
- Researches, retrieves, and analyzes information.
- Performs research functions, analyze data, and provide customer service and support.
- Identifies discrepancies and resolve problems.
- Researches state and federal policies to develop and implement procedures to ensure compliance with state and federal requirements.
- Establishes and maintains professional internal and external relationships.
- Performs various duties as needed to successfully fulfill the function of the position.
Job Requirements
Required Education and Experience: High School Diploma or GED, AND:
Advertised Physical/Environmental Requirements:
Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate on the basis of race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.
Required Education and Experience: High School Diploma or GED, AND:
- 18 months experience in data analysis, project coordination, or related experience.
- Flexible team player with a commitment to personal and professional accountability
- Ability to balance multiple tasks and deadlines with attention to detail and accuracy Demonstrate effective critical thinking and decision
- making skills based on training and guidelines provided
- Excellent interpersonal and communication skills
- Ability to speak, read and write clear, concise English
- Ability to accurately read and understand written materials and instructions
- Ability to interpret and apply federal and state regulations and guidelines.
- Ability to work well with all levels of staff in the organization and individuals with multiple barriers.
- Must be able to handle confidential matters in responsible manner. Ability to work comfortably in a fast
- paced intake, education and support center
Advertised Physical/Environmental Requirements:
- Ability to sit and talk for prolonged periods.
- Hand and finger dexterity.
- Engage in repetitive motion of he wrist, hand, and fingers.
- Standard Office Environment.
Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate on the basis of race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.
Hiring contingent upon a Background Check?: Yes
Special Indications: None
Job Posting: Sep 6, 2024
JOB DESCRIPTION HELP
Required Attachments
Documents required for this position are listed under the "Required Attachments" section of this job listing. You will be required to upload and attach these documents in the application process.
Important: ALL required documents must be attached to your job application or your documents will not be visible to the hiring department!
We regret to inform you that this job opportunity is no longer available
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