November 19, 2024

Roots Community Health Center

Oakland

FULL TIME

Patient Services Specialist

Position Summary:
The Patient Services Specialist represents Roots Community Health Center, working as part of a team in a highly visible setting. This position provides superior client/patient service, and interacts with team members/clinic personnel, employees of other departments, physicians’ offices and hospitals, as well as the public. This position provides outreach and services for low-income and/or high-risk individuals such as formerly incarcerated, homeless and substance using populations potentially eligible for Medi-Cal funded services. This position provides outreach and peer mentoring to increase access to the Medi-Cal Program, facilitation of the Medi-Cal application and linkage to Medi-Cal services.
Duties and Responsibilities:

Process clinic specialist referrals from start to finish by submitting, scheduling and providing access to resources.
Identify ways to improve the delivery and experience of care for Roots patients.
Support patients in their wellness goals by way of engagement.
Document and communicate effectively with patients and the patients’ care teams.
Maintain databases and update electronic health system.
Conduct new patient intakes.
Provide Medi-Cal outreach activities at selected community sites to low-income high-risk individuals and families, providing information about services and benefits that the Medi-Cal program offers, assessing Medi-Cal eligibility, enrolling individuals into Medi-Cal, linking clients with health and mental health service providers.
For individuals and families who are known to be Medi-Cal beneficiaries, make referrals to connect them to appropriate Medi-Cal covered health services.
Attend program meetings to discuss status of referrals, challenges/barriers with the following up with patients, and/or outside specialist. Report to the program administrators the current total of referrals for each program.
Attend and participate in MAA/TCM Implementation Trainings.
Train others on the referral workflow.
Complete projects, as needed.
Maintain strict confidentiality and follow all HIPAA regulations.
Attend organizational and other trainings and meeting related to job role.

Competencies:

Bachelor’s degree with 3 years’ experience in program and /or project management.
OR Associate degree in related fields with 4 years’ experience working in program and /or project management.
Experience working in a non-profit organization, or a community clinic preferred.
Cultural competency and the ability to work effectively across diverse populations.
Solid organizational skills including attention to detail and multi-tasking.
Strong working knowledge of Microsoft Office and G-Suite.
Ability to work with people from diverse backgrounds.
Strong communication skills, both written and oral with excellent interpersonal and customer service skills.
Possess a growth mindset: the willingness to be coached and to develop the Patient Services team as demand increases.
Ability to work on-site full-time, as needed.

Roots Community Health Center is proud to be an Equal Employment Opportunity/Affirmative Action Employer and values diversity of culture, thought and lived experiences. We seek talented, qualified individuals regardless of race, color, religion, sex, pregnancy, marital status, age, national origin or ancestry, citizenship, conviction history, uniform service membership/veteran status, physical or mental disability, protected medical conditions, genetic characteristics, sexual orientation, gender identity, gender expression regardless of physical gender, or any other consideration made unlawful by federal, state, or local laws. Roots uses E-Verify to validate the eligibility of our new employees to work legally in the United States.