November 5, 2024

Giving Home Health Care

Albuquerque

FULL TIME

Patient Coordinator

Since 2012, Giving Home Health Care has helped individuals impacted by conditions contracted while working in nuclear energy programs for the Department of Energy achieve compassionate and personalized in-home health care. We are a fast-growing, leading health care organization with services offered in Arizona, Colorado, Kentucky, Missouri, Nevada, New Mexico, Tennessee, Texas, and Utah.

You’ll be a perfect fit for our team if you are a caring and compassionate individual, someone who takes a patient-first approach, and values collaborative, mission-driven work. If that sounds like you, apply now and become part of our team at Giving Home!

We are seeking a full-time Patient Coordinator to join our Care Team Department. This critical role will ensure our patients have a personalized and compassionate experience. You will conduct home visits and attend physician appointments to build and strengthen relationships between patients and physicians and ensure their medical needs are met. This role also involves providing necessary training, ensuring compliance, and collaborating with healthcare providers to deliver high-quality home care services. The Patient Coordinator will represent Giving Home Health Care and advocate for our patients.

Responsibilities:

Conduct home visits to patients' homes to build and strengthen relationships and gather necessary compliance documentation.
Ensure patients have the proper durable medical equipment (DME) and provide training to patients, home health aides, and nurses.
Conduct weekly/biweekly/monthly phone check-ins with team members, including nurses and home health aides, to coordinate patient care.
Manage a caseload of 50-75 patients, collaborating with patients, their families, and healthcare providers to oversee medical documentation and renewals.
Collaborate with a Care and Care Team Director.
Work closely with other departments to ensure the highest quality of patient care.
Attend and advocate for patients at physician appointments, providing information about our program and ensuring suitable home care and DME.
Provide exceptional customer service and build genuine relationships with patients.
Update and upload documentation within 24 hours of home visits, ensuring compliance with all necessary paperwork.
Assist in the preparation and processing of patient assessments and care plans.
Report and document incident reports as needed.
Step in for other Care Team roles as necessary and manage night/weekend calls based on patient needs.
Meet and exceed performance metrics.

Qualifications:

Strong work ethic and focus on patient care.
Proficient in time management, organizational skills, and scheduling.
Excellent customer service and relationship-building abilities.
Strong communication, interpersonal, and presentation skills.
Energetic, outgoing, and comfortable in an ever-changing environment.
Proficiency in MS Office (Outlook, Word, Excel, Power Point) and spreadsheet analysis.
Proven ability to work independently and efficiently without close supervision.
Experience in Case Management/Social Work preferred; will manage a caseload (preferred but not required)
Medical knowledge and proficiency in medical terminology. (preferred but not required)
Active engagement in a collaborative team environment.
Strong reading and writing skills.
Adaptability, flexibility, and strategic thinking.
Understanding of HIPAA and maintaining confidentiality.
Valid driver’s license, car insurance, and dependable transportation for patient visits and appointments.
Mandatory background check by the Department of Health.
Minimum associate-level education (preferred); high school diploma or equivalent required.

Benefits:

Health, Dental, and Vision Insurance after 90 days.
401(k) with company matching program.
PTO, holidays, and your birthday off.
Company holidays, floating holiday, and birthday holiday.
Vacation (PTO) and Sick Days.
Company-paid STD and LTD.
Tuition reimbursement program.
$100 monthly cell phone reimbursement.
Monthly in-office lunch for birthdays, anniversaries, and events.

In order to ensure the life-changing care our patients require, we know that we must have a team of exceptionally caring and passionate individuals who are committed to advocating for and empowering those in need. To develop an exceptional team, we are dedicated to ensuring we provide each team member with a collaborative company culture, competitive benefits and compensation, and growth opportunities to develop their skills and advance their career.

If you are ready to embark on a rewarding journey and be part of an organization that makes an impact on patients’ lives, we encourage you to apply for a position at Giving Home today!

Giving Home is dedicated to fostering an inclusive and equitable work environment. We adhere to all applicable federal, state, and local pay transparency laws to ensure fair compensation practices.

Giving Home is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. Our employment practices are designed to provide equal opportunity at all stages of employment, including hiring, promotion, training, compensation, and termination.

Giving Home is committed to maintaining transparent compensation practices and regularly reviews our policies to ensure compliance with evolving laws and best practices. We value the contributions of our employees and strive to provide a work environment where everyone feels respected, valued, and fairly compensated.