November 4, 2024

Christus Health

Alamogordo

FULL TIME

Patient Registration Interviewer - 809016

Description

Registers all patients to the hospital in accordance with the procedures.
Verifies all outpatient surgeries, admissions, and diagnostic testing have proper authorization.
Accurately registers arriving patients who have been referred by a physician for treatment and or diagnostic testing.
Accurately Pre-Registers and Registers patients for services and accurately gathers all necessary demographic information including insurance and billing information.
Obtains all required signed documents from patients (i.e. Consent for treatment, Important Message from Medicare, Important Message from Tricare, HIPAA Notification, etc.)
Demonstrates accurate use of insurance verification tools (i.e. Passport Next Bar/One Source, NM Medicaid portal, Presbyterian Portal, Availity web portal, etc.)
Accurately scans all required documents into patient’s account.
Thorough description of registration events in account notes.
Schedules patient for all services required in centralized scheduling with use of proper phone etiquette and customer service.
Accurately complete Advanced Beneficiary (medical necessity) checks on patients as required.
Accurately complete Medicare Secondary Payer questionnaire as required.
Accepts patients in order of arrival with the exception of emergency, scheduled appointments or stat cases which have priority.
Verifies insurance benefits, notifies patient of their financial responsibility at time of service.
Collects payments on patient accounts at time of service and on other outstanding patient accounts.
Facilitate appointments with Medicaid Eligibility Workers and/or Financial Counselors, if necessary.
Balances designated cash drawer at end of shift.
Assists patients with insurance, billing and other inquiries they might have pertaining to their hospital account.