November 15, 2024

Esse Health

St. Louis

FULL TIME

Patient Service Representative - Watson Primary Care

Esse Health is the largest independent physician practice in the St. Louis Metropolitan area with over 120+ physicians, in 45+ locations, serving nearly 130,000 patients. We are leading the health care community by placing patients and their physicians at the center of health decisions. Esse Health is more than a healthcare provider - it's a place where medicine is a calling and not just a profession. It's a team of extraordinary medical professionals with the latest ideas for keeping patients healthier.
SIGN ON BONUS ELIGIBLE!!
Esse Health is currently seeking a full-time Patient Service Representative for our Watson Primary Care office located at 7419 Watson Road!
Summary: The Patient Service Representative will float to cover a variety of functions in the office. This may include: answering the telephones, scheduling patient appointments, checking patients in, collecting co-payments, verifying insurance, registering patients in the computer, checking patients out, scanning, faxing, processing referrals and prior authorizations. The Patient Service Representative is highly visible in their interactions with patients and must therefore project a positive office image at all times including smiling, greeting patients with enthusiasm, and maintaining an upbeat, positive attitude in all interactions with patients and coworkers.
Preferred Qualifications: Formal training which will probably be indicated by a high school diploma or equivalent; 1 or more years of experience working with the public, preferably in a healthcare setting. Other Knowledge, Skills and Abilities: Knowledge of medical terminology, knowledge of the different types of health insurance plans; i.e. HMO’s, PPO’s, etc., ability to recognize priority or emergency phone calls, ability to communicate effectively with patients, both on the telephone and in person, including patients who are angry or upset, ability to perform multiple tasks in a fast-paced environment, ability to sit at a desk and answer the telephone/perform data entry up to 8 hours a day, proficient with Windows-based PC environment.
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