Job Opportunities in United States

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About Duke Health's Patient Revenue Management Organization


Pursue your passion for caring with the Patient Revenue Management Organization, which is Duke Health's fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions.

General Description of the Job Class

Coordina teactivities. Enter pre-visit orders and prepare new patient charts. Pic kand participate in a variety of duties associated with daily clinic pre paration process, patient identification, patient check in/out, charge p osting, cash management and patient appointment scheduling. Position als oinvolves customer service, message distribution, ancillary scheduling a nd preparation and referrals management.

Duties and R esponsibilities of this Level

Prepare for clinic vis its by reviewing next day patients and completing next day preparationup X-rays, office charts, medical records, reports, petty cash and collect ions bag. File history sheets, ancillary reports and all other required patient record documentation. Return medical records. Attach HIPPA/Medic are documents to the encounter forms.
Check-in patient upon arr ival in the practice. Identify correct patient information in Maestro Ca re. Verify patient demographic data. Edit Maestro Care as needed. Accura tely identify the appropriate account for patient visit. Present andeduc ate patients on required forms and obtain signature as required by polic y and procedure. Completes all Maestro Care check-in files and manage al l appropriate alerts. Collect and post co-payments and balances on accou nts due. Imprint all patient specificchart documents and requisition/tra nsmittal documents. Copy, file and distribute insurance cards as indicat ed by procedure. Coordinate all labs/procedures as requested. Maintain p rivate physician office charts.
Prepare encounter forms. Invest igate and account for missing encounter forms. Audit encounter forms for completeness and accuracy before batching. Batches encounter formsor ch arge posting in Maestro Care.

Scheduletests a nd procedures. Complete and distribute ancillary service requisitions. < /p>

Explain billing to patients according to PRMO credit and collection policies. Determine the amount of cash to bt patie nts. Make return appointments by scheduling patients into the core colle cted based on insurance plan.

Check-ourect ap pointment type, entering the primary care physician or referringphysicia n and scheduling tests and procedures.

< p> Answer telephone, take and deliver messages to physicians, nurses and others. Report obtained medical information from patients and referring physicians accurately, completely and timely. Disseminate messages acco rding to practice communication standards

Minimum Qualifications

Education

Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education

Experience

Minimum of one year of work experience in directly communicating and activities. providing service to patients or public; preferably in a healthcare related field. Experience in effectively coordinating multiple tasks or

Degrees, Licensures, Certifications

N/A


Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.


Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.


Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.