Job Opportunities in United States
August 20, 2024
Duke Health
Durham
FULL TIME
Patient Service Associate - Cancer Center Registration
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
About Duke Health's Patient Revenue Management Organization
Pursue your passion for caring with the Patient Revenue Management Organization, which is Duke Health's fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions.
Prepare for clinic visits by reviewingnext daypatients andcompleting nextday preparation activities. Enterpre-visit orders andprepare new patient charts. Pick up X-rays, of ficecharts, medicalrecords, reports, petty cash and collections bag. Fil ehistory sheets,ancillary reports and all other required patient record documentation.Return medical records. Attach HIPPA/Medicare documents to theencounter forms.Check-in patient upon arrival in the practice. Ident ifycorrect patientinformation in Maestro Care. Verify patient demographi cdata. Edit Maestro Care as needed. Accurately identify the appropriate accountfor patient visit. Present and educate patients on required formsa ndobtain signature as required by policy and procedure. Completes all Mae stro Care check-in files and manage all appropriate alerts. Collectandpo st co-payments and balances on accounts due. Imprint all patientspecific chart documents and requisition/transmittal documents. Copy,file and dis tribute insurance cards as indicated by procedure.Coordinate all labs/pr ocedures as requested. Maintain private physicianoffice charts.Prepareen counter forms. Investigate and account for missing encounterforms. Audit encounter forms for completeness and accuracy beforebatching. Batchesenc ounter forms or charge posting in Maestro Care.Schedule tests and proced ures. Complete and distributeancillary service requisitions.Explainbilli ng to patientsaccording to PRMO credit and collection policies. Determin e the amountof cash to be collected based on insurance plan.Check-outpat ients. Make return appointments by scheduling patients into thecorrectap pointment type, entering the primary care physician orreferring physver messages to physicians, nurses andothers. Report obtained medical inicia n and scheduling tests and procedures.Answer telephone,take anddeliforma tion from patients and referringphysicians accurately, completely andtim ely. Disseminate messagesaccording to practice communication standards
Strong verbal andwrit ten communication. Basic PC and data entryskills. Knowledge of medicalte rminology and telephone etiquette.Demonstrated ability to organizeandpri oritize work, provide oral andwritten instructions, interact tactfully w ith customers and establishand maintain effective relationshipswithother s. Must be able to applyspecific departmental policies rulesand regulati ons relating toverifying patient information, collecting payments and ma intainingrecords and forms.
N/A
Minimum Qualifications
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
About Duke Health's Patient Revenue Management Organization
Pursue your passion for caring with the Patient Revenue Management Organization, which is Duke Health's fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions.
Occ Summary
Coordinate and participate in a vari etyofduties associated withdaily clinic preparation process, patient ide ntification, patient checkin/out, charge posting, cash management and pa tient appointmentscheduling. Position also involves customer service, me ssagedistribution, ancillary scheduling and preparation and referralsman agement.
Work Performed
Prepare for clinic visits by reviewingnext daypatients andcompleting nextday preparation activities. Enterpre-visit orders andprepare new patient charts. Pick up X-rays, of ficecharts, medicalrecords, reports, petty cash and collections bag. Fil ehistory sheets,ancillary reports and all other required patient record documentation.Return medical records. Attach HIPPA/Medicare documents to theencounter forms.Check-in patient upon arrival in the practice. Ident ifycorrect patientinformation in Maestro Care. Verify patient demographi cdata. Edit Maestro Care as needed. Accurately identify the appropriate accountfor patient visit. Present and educate patients on required formsa ndobtain signature as required by policy and procedure. Completes all Mae stro Care check-in files and manage all appropriate alerts. Collectandpo st co-payments and balances on accounts due. Imprint all patientspecific chart documents and requisition/transmittal documents. Copy,file and dis tribute insurance cards as indicated by procedure.Coordinate all labs/pr ocedures as requested. Maintain private physicianoffice charts.Prepareen counter forms. Investigate and account for missing encounterforms. Audit encounter forms for completeness and accuracy beforebatching. Batchesenc ounter forms or charge posting in Maestro Care.Schedule tests and proced ures. Complete and distributeancillary service requisitions.Explainbilli ng to patientsaccording to PRMO credit and collection policies. Determin e the amountof cash to be collected based on insurance plan.Check-outpat ients. Make return appointments by scheduling patients into thecorrectap pointment type, entering the primary care physician orreferring physver messages to physicians, nurses andothers. Report obtained medical inicia n and scheduling tests and procedures.Answer telephone,take anddeliforma tion from patients and referringphysicians accurately, completely andtim ely. Disseminate messagesaccording to practice communication standards
Knowledge, Skills and Abilities
Strong verbal andwrit ten communication. Basic PC and data entryskills. Knowledge of medicalte rminology and telephone etiquette.Demonstrated ability to organizeandpri oritize work, provide oral andwritten instructions, interact tactfully w ith customers and establishand maintain effective relationshipswithother s. Must be able to applyspecific departmental policies rulesand regulati ons relating toverifying patient information, collecting payments and ma intainingrecords and forms.
Level Characteristics
N/A
Minimum Qualifications
Education
Work requires knowledge of basic grammar and mathematical principles normally acquired through high school educationExperience
Minimum of one year of work experience in directly communicating and activities. providing service to patients or public; preferably in a healthcare related field. Experience in effectively coordinating multiple tasks orDegrees, Licensures, Certifications
N/ADuke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
We regret to inform you that this job opportunity is no longer available
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