Overall performance rating of below indicated essential job duties:
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Courteously greets customers and answers phone calls and routes calls or takes accurate messages as appropriate and follows-up as necessary.
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Ensures accurate revenue cycle information by registering patients in EPIC, scheduling appropriately based on orders, performing insurance verification and pre-certification if necessary.
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Assists customers with questions or concerns and provides appropriate answers or directs to appropriate individual.
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Ensures that all general office duties such as, but not limited to mailing, word processing, filing/scanning, paperwork processing, maintaining/ordering supplies are done in a professional and efficient manner.
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Maintains organized work area for optimal efficiency.
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Performs general record keeping functions specific to the department and in accordance with established procedures such as, but not limited to file maintenance, logs and reports as assigned by leadership.
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Processes information requests, such as medical records requests, in a timely manner while maintaining confidentiality
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Collects payments from patients applicable to the services being provided and follows established policies and protocols associated with handling cash, checks, credit cards and payroll deduction.