August 30, 2024

King's Daughters' Hospital

Ashland

FULL TIME

Patient Registration Clerk

King's Daughters Medical Center
Patient Registration
Ashland, KY
Full Time - Rotating
Clerical
Req #: 24184

Summary

JOB SUMMARY
DUTIES AND ESSENTIAL FUNCTIONS
- Courteously greets customers and answers phone calls and routes calls or takes accurate messages as appropriate and follows-up as necessary.
- Ensures accurate revenue cycle information by registering patients in EPIC, scheduling appropriately based on orders, performing insurance verification and pre-certification if necessary.
- Assists customers with questions or concerns and provides appropriate answers or directs to appropriate individual.
- Ensures that all general office duties such as, but not limited to mailing, word processing, filing/scanning, paperwork processing, maintaining/ordering supplies are done in a professional and efficient manner.
- Maintains organized work area for optimal efficiency.
- Performs general record keeping functions specific to the department and in accordance with established procedures such as, but not limited to file maintenance, logs and reports as assigned by leadership.
- Processes information requests, such as medical records requests, in a timely manner while maintaining confidentiality
- Collects payments from patients applicable to the services being provided and follows established policies and protocols associated with handling cash, checks, credit cards and payroll deduction.
EDUCATION/LICENSE/CERTIFICATION/OTHER REQUIREMENTS
WORKING ENVIRONMENT
- Works indoors in an office/clinic setting
- The noise level is usually moderate
PHYSICAL DEMANDS
- Constantly required to maintain a stationary position behind a computer.
- Frequently required to move about inside the department.
- Constantly required to communicate telephonically and face to face with colleagues and customers.
- Constantly required to operate a computer and telephone.
- Constantly required to lift and/or move up to 10 pounds.
- Frequently required to lift and/or move up to 25 pounds.
- Occasionally required to lift and/or move up to 50 pounds
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception