Patient Access Center Clerk

September 5, 2024

King's Daughters' Hospital

Russell

OTHER

King's Daughters Medical Center
Access Center
Russell, KY
PRN - Rotating
Clerical
Req #: 24413

Summary

JOB SUMMARY
DUTIES AND ESSENTIAL FUNCTIONS
- Appropriately confirms demographics of customers to ensure accurate data entry and efficient services and corrects demographic data as necessary in computer system.
- Schedules/re-schedules appointments for patients by phone and makes reminder calls as requested
- Answers questions and offers other information, as requested, to provide patient-focused service and a positive impression of the organization and practices exceptional telephonic skills.
- Performs verification of insurance eligibility prior to patient visit when applicable and explains financial responsibilities to the patients or responsible parties
- Collaborates with all departments and disciplines to meet the needs of the patient and family and acts as a liaison for the patients and the Medical Center
- Provides accurate/up to date information regarding services available at KDMC by working closely with marketing and other departments
- Provides physician/provider assistance when needed
EDUCATION/LICENSE/CERTIFICATION/OTHER REQUIREMENTS
WORKING ENVIRONMENT
- Works indoors in an office/clinic setting
- The noise level is usually moderate
PHYSICAL DEMANDS
- Constantly required to maintain a stationary position behind a computer.
- Frequently required to move about inside the department.
- Constantly required to communicate telephonically and face to face with colleagues and customers.
- Constantly required to operate a computer and telephone.
- Constantly required to lift and/or move up to 10 pounds.
- Frequently required to lift and/or move up to 25 pounds.
- Occasionally required to lift and/or move up to 50 pounds
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception