Job Description
To perform duties in support of Library operations and activities including staffing the circulation desk, providing assistance to patrons, explaining policies and procedures, providing general information on library services, ensuring safety and security of patrons, materials and facility, training volunteers and performing a variety of tasks relative to assigned areas of responsibility.
This position is part time 30 hours a week. This position receives immediate supervision from the Library Services Supervisor.
Duties/Responsibilities
The following tasks are typical for positions in this classification. Any single position may not perform all of these tasks and/or may perform similar related tasks not listed here:
1. Assist patrons at circulation desk in person and via the telephone; verify eligibility and complete registration records; update registration information, check out and renew materials; collect fines and fees; explain and enforce policies and procedures; provide information about library services and operations; answer patron questions and problem solve issues.
2. Assist patrons in locating materials, placing holds and interlibrary loan requests, and using public computers, catalogs, and printers.
3. Process returned materials; check in and sort materials returned to circulation desk, outside book drops and via courier deliveries; shelve returned materials according to library guidelines; handle materials returned with missing pieces or damage.
4. Operate a variety of types of office equipment; operate and troubleshoot equipment including a telephone system, computers, printers, copier, cash register, self-check computers and security gates; instruct patrons in use of office equipment.
5. Perform tasks related to day-to-day operations of the library: open and close library building, monitor patron use of equipment, materials and facility, and respond to safety and security issues.
6. Maintain library collection; reconcile database clean-up reports, shelf-read materials, organize and shift collections, repair and mend materials, withdraw discarded materials, display and promote materials.
7. Perform general clerical work in support of library activities and operations; answer incoming telephone calls, process incoming and outgoing mail, create a variety of documents and schedules, reconcile reports and maintain files and records.
8. Catalog and process new and donated materials; import and edit bibliographic records, assign call numbers and update item record settings according to established policies and procedures; add barcodes, labels, RFID tags, covers and cases to materials.
9. Process incoming and outgoing hold requests; reconcile daily hold and unclaimed reports.
10. Maintain patron records; reconcile database clean-up reports, may handle collection agency and bankruptcy notifications, and delete patron registrations.
11. Process departmental revenue and expenditure reports; tally and record daily revenue, complete daily revenue reports, complete payment authorization forms and track expenditures.
12. Provide training, support and assistance to library circulation volunteers with tasks such as check in, shelving, shelf-reading, pulling holds and related work.
13. As assigned, participate in departmental, city, and county library sub-committees.
14. Contribute to a positive work environment.
15. Maintain regular, predictable attendance and punctuality.
16. Perform other directly related duties consistent with the role and function of the classification.
Knowledge of:
Operations, services and activities of a public library.
Principles and practices of circulating library materials.
Customer service principles and techniques.
Modern office equipment including computers and supporting word processing and spreadsheet applications.
Principles and practices of filing, record keeping and data entry.
English usage, spelling, grammar and punctuation.
Ability to:
Perform library circulation and a variety of clerical tasks.
Correctly file items alphabetically and numerically.
Complete work accurately with attention to detail.
Display a professional manner that is welcoming and approachable.
Respond courteously to requests and inquiries from the general public.
Interact effectively with the public when delivering services and demonstrate initiative when problem solving issues.
Make independent decisions based on established guidelines, common sense and good judgment.
Troubleshoot minor computer hardware and software problems.
Maintain accurate and concise records and files.
Operate and troubleshoot a variety of office equipment including computers and associated word processing applications, printers, copiers, etc.
Type at a speed necessary for successful job performance.
Understand and carry out oral and written instructions.
Communicate clearly and concisely, both orally and in writing.
Establish and maintain effective relationships with those contacted in the course of work.
Display teamwork and cooperation with co-workers and supervisors.
Minimum Qualifications
Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
Education:
Equivalent to the completion of the twelfth grade
Experience:
One year of general clerical or library experience
Bilingual in English/Spanish preferred
Additional Information
Physical Demands and Working Conditions
The physical demands herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential job functions.
Environment: Incumbents work in a Library environment with extensive public contact and exposure to computer screens.
Mobility: Sufficient mobility to work in a library setting and operate office equipment; the ability to walk, stand, sit, bend, reach, kneel, and stoop for extended periods of time; finger dexterity to access enter and retrieve data using a computer keyboard and to operator office equipment; and the ability to lift up to 40 pounds.
Vision, Hearing and Communication: Vision sufficient to read small print on computer screens, printed documents, and shelves that are above and below eye level. Hearing and speech sufficient to communicate in person and over the telephone.
Selection Process
Submit completed City application online by the posted deadline. Appropriate documentation verifying veteran status, including DD-214 or DD-215 plus the City of Forest Grove's Veterans Preference Form (Download PDF reader), must be submitted if claiming veteran's preference. Applications will be screened through an evaluation of skills, experience and work history. Please note that the Education and Experience sections of the application must be filled out completely and truthfully. Resumes will not be accepted in lieu of the required application. Incomplete applications may be disqualified from the selection process. Selected candidates will be invited to participate in an interview process. References will be checked on finalist. An offer of employment will be contingent upon verification of an acceptable driving record and criminal record check. Generally initial placement is at the beginning of the salary range.
Position Status
This position is non-exempt from the provisions of the Fair Labor Standards Act and is represented by AFSCME (American Federation of State, County and Municipal Employees).