Job Opportunities in United States

JOB
This on-site position is located in our Juneau Headquarters Office, in the State Office -Building, in beautiful downtown Juneau, Alaska. This position is not eligible for telework.The Division of Investments with the Department of Commerce Community and Economic Development is recruiting for a Loan/Collection Officer 3 (PCN 08-9074). Are you ready to lead and elevate our collections team? Your guidance will shape a top-notch team that excels in debt recovery. The Collection Supervisor is responsible for leading and managing a team of collection officers, providing guidance and support, and ensuring that all collection activities are conducted professionally and ethically.This involves setting clear performance targets, monitoring progress, and providing regular feedback to their team members. You will play a key role in resolving escalated issues, mediating disputes, and ensuring compliance with all applicable laws and regulations. Our organization, mission and culture: The Division of Investments administers and services several loan programs under the Department of Commerce, Community and Economic Development. These programs were primarily designed to promote economic development through direct state lending in industries and areas of the state that are not adequately serviced by the private sector.The Investments team values a work-life balance, the team is a small, welcoming community of loan officers, collection officers, loan closers, accountants, and technicians. You will be part of a team that promotes economic development and works closely with small businesses and commercial fishermen throughout the State of Alaska. We invite you to join us in a dynamic role where you will significantly contribute to our organization’s success and positively impact Alaska’s economic well-being.Our division is committed to delivering exceptional customer service to the residents of Alaska, and we are looking for individuals who are passionate about making a difference in the lives of those we serve. If this sounds like you, we encourage you to apply. We would be thrilled to welcome you as a valuable member of our team.By joining us, you will become part of a close-knit team that values support, mentorship, and camaraderie, with opportunities for advancement within the division. This position will empower you with the skills and knowledge necessary to excel in your role and reach your full potential, building a solid foundation of core knowledge of lending practices by empowering you with the skills and knowledge necessary to excel in your role and reach your full potential. The working environment you can expect: As this is an on-site position and not eligible for telework, you will be working in our headquarters office located on the 9th floor of the State Office Building in beautiful downtown Juneau. You will enjoy a collaborative atmosphere in a fully resourced and modern office space, with splendid views of Mount Juneau and the Gastineau Channel. The 9th floor, has a fully equipped and spacious break room, that you will have full access to, as well as easy access to various restaurants and coffee shops downtown. Our Investments team fosters a cooperative environment through staff empowerment, accountability, and professionalism. Who we are looking for: To be successful in this position a candidate will need the following core competencies: Leadership: Influences, motivates, and challenges others; adapts leadership styles to a variety of situations.Adaptability: adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.Performance Management: Knowledge of performance management concepts, principles, and practices related to planning, monitoring, rating, and rewarding employee performance.Self-Management: Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.Lending/Debt Collection: Knowledge of the principles, practices and techniques of lending and/or debt collection, perfected lien, and security instruments. This includes knowledge of applicable court procedures, processes, and actions. To be successful in this position you should know the following: Conduct inspections of all types of collateral used to secure the loans assigned; prepare inspection reports containing an analysis of condition and value. Take action or make recommendations to protect collateral as necessary.Utilize complex proprietary software for all loan programs administered. Utilization includes entering data and customer correspondence, reviewing, and analyzing existing borrower information, managing timelines and workloads, and ensuring all entries are accurate.

EXAMPLE OF DUTIES
Any combination of education and/or experience that provides the applicant with competencies in Decision Making: Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.Legal, Government, and Jurisprudence: Knowledge of laws, legal codes, court procedures, precedents, legal practices and documents, Government regulations, Executive orders, agency rules, Government organization and functions, and the democratic political process.Lending/Debt Collection: Knowledge of the principles, practices and techniques of lending and/or debt collection, perfected lien, and security instruments. This includes knowledge of applicable court procedures, processes, and actions.Managing Performance: Takes responsibility for employees’ performance by setting and communicating expectations and goals that are specific and measurable, tracking progress against the goals, supporting employees’ efforts to achieve job goals (by providing resources, removing obstacles, acting as a buffer, etc.), ensuring feedback, and addressing performance problems and issues promptly.Equivalent to those typically gained by: Any combination of preparatory post-secondary education and/or progressively responsible experience in lending, collections, banking, real estate (law, sales, management, appraising, assessing), title insurance or a closely related industry. Definitions: “Competencies” means a combination of interrelated knowledge, skills, abilities, and behaviors that enable a person to act effectively in a job or situation. “Typically gained by” means the prevalent, usual method of gaining the competencies expected for entry into the job. “Training” and “education” in this guidance are synonyms for the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom, on-line, self-study, and on-the-job), from accredited and unaccredited sources, and long-duration (such as a post-secondary degree) and short-duration (such as a seminar) programs.“Progressively responsible” means indicating growth and/or advancement in complexity, difficulty, or level of responsibility.Special Note: Some positions may require experience specific to lending or collection of defaulted loans and/or in a specific program area such as agricultural loans, fisheries loans, or real estate investments.Some positions may require travel to rural areas in small conveyances.

SUPPLEMENTAL INFORMATION
For specific information in reference to the position please contact the hiring manager at: Name: Yvonne Fink, Loan Manager Phone: (907) 465-2510Fax: (907) 465-2103Email: yvonne.fink@alaska.gov