Job Opportunities in United States
November 19, 2024
University of New Mexico
Albuquerque
FULL TIME
IT Support Tech 1
Requisition ID
req31648
Working Title
IT Support Tech 1
Position Grade
09
Position Summary
Summary
The UNM Early Childhood Services Center (ECSC) is seeking a full-time IT Support Technician 1 to work with the Web & Technology Services team. Under general supervision, a successful IT Support Technician will work with other ECSC teams and external partners to troubleshoot, test, and resolve common technical issues; respond to internal support tickets; and install, maintain, test, and repair electronic systems and networks.
The IT Support Technician will work closely with all staff at ECSC to provide first-level technical assistance and information to support various projects and contracts at ECSC. A successful candidate will be able to troubleshoot and solve technical issues for users, manage and maintain a department-wide electronic equipment inventory, and work closely with ECSC staff to identify technological and computer needs for the department.
Duties and Responsibilities
See the Position Description for additional information.
The UNM Early Childhood Services Center (ECSC) is seeking a full-time IT Support Technician 1 to work with the Web & Technology Services team. Under general supervision, a successful IT Support Technician will work with other ECSC teams and external partners to troubleshoot, test, and resolve common technical issues; respond to internal support tickets; and install, maintain, test, and repair electronic systems and networks.
The IT Support Technician will work closely with all staff at ECSC to provide first-level technical assistance and information to support various projects and contracts at ECSC. A successful candidate will be able to troubleshoot and solve technical issues for users, manage and maintain a department-wide electronic equipment inventory, and work closely with ECSC staff to identify technological and computer needs for the department.
Duties and Responsibilities
- Performs basic problem solving and technical assistance on a variety of software applications and hardware systems common to business and university departments such as, but not limited to, Windows OS machines (computers, laptops, tablets, etc), Microsoft Office Apps (Outlook, Teams, Word, Excel, etc), and more.
- Writes and maintains technical documentation and user-friendly guides and “tip sheets” for common issues and processes.
- Responds to internal support tickets from ECSC staff and external support requests from funders and contract partners in a professional and timely manner.
- Maintains a department-wide inventory system of electronic equipment in collaboration with other teams and purchasing staff.
- Collaborates with Main Campus IT to receive and/or deliver computer and electronic equipment between department locations.
- Provides live/as needed technical support for audio/video technologies in hybrid meetings and trainings hosted by ECSC.
- Performs miscellaneous job-related duties as assigned.
Conditions of Employment
- Specialty licensure/certification may be required, as specified by the department.
- Successful candidate may be subject to a criminal background check prior to starting work.
Minimum Qualifications
High school diploma or GED; at least 6 months of experience directly related to the duties and responsibilities specified.
Higher education and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year for year basis.
Higher education and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year for year basis.
Preferred Qualifications
Preferred Qualifications
- Proficiency in usage of Windows and Linux/Unix operating systems
- General knowledge of common business and university software and systems such as Microsoft Office 365
- General knowledge of Linux/Unix web servers and systems such as PHP, Apache, My SQL
- General knowledge of content management systems such as Word Press, Joomla, or Cascade CMS
- Technical writing and documentation skills
- Previous experience in technical support or user support roles
- General knowledge of Audio/Video systems
- Inventory management skills or experience
- Work is normally performed in a typical interior/office work environment
- Some moderate physical activity required. Requires handling of average weight objects such as computer monitors, desktop equipment, etc.
Additional Requirements
Campus
Main - Albuquerque, NM
Department
CE Restricted Operations (373A)
Employment Type
Staff
Staff Type
Term - Full-Time
Term End Date
6/30/2025
Status
Non-Exempt
Pay
Hourly: $18.09 - $23.58
Benefits Eligible
This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information.
ERB Statement
As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the Benefits Eligibility at a Glance grid.
Background Check Required
Yes
For Best Consideration Date
12/3/2024
Eligible for Remote Work
No
Eligible for Remote Work Statement
Application Instructions
Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application.
Please include resume and cover letter
Please include resume and cover letter
Positions posted with a Staff Type of
Regular
or
Term
are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.
The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.
The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.
The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.
The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.
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