Job Opportunities in United States
November 19, 2024
University of New Mexico
Albuquerque
FULL TIME
Core IT Svcs Splst
Requisition ID
req31631
Working Title
Core IT Svcs Splst
Position Grade
15
Position Summary
The University of New Mexico Information Technologies EMSS (Enterprise Managed Systems and Services) team is seeking a Core IT Services Specialist. Candidate will help maintain and expand a robust systems framework that supports current and future on-prem and cloud services in a large and complex academic enterprise. The successful applicant will have expertise in Microsoft, Sailpoint and VMWare technologies. Also have exceptional communication skills, a thorough understanding of IT systems management best practices and outstanding customer service for the values, procedures and standards found in an higher education environment.
IT provides a creative work environment with flexible work hours and a supportive team environment. UNM offers outstanding benefits including paid annual and sick leave, a retirement plan and educational benefits for employees and their families
See the Position Description for additional information.
IT provides a creative work environment with flexible work hours and a supportive team environment. UNM offers outstanding benefits including paid annual and sick leave, a retirement plan and educational benefits for employees and their families
See the Position Description for additional information.
Conditions of Employment
- Must pass a pre-employment criminal background check.
- May be required to pass post-offer, pre-employment physical examination and medical history check.
Minimum Qualifications
Bachelor's degree; at least 4 years of experience directly related to the duties and responsibilities specified.
Completed degree(s) from an accredited institution and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year-for-year basis.
Completed degree(s) from an accredited institution and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year-for-year basis.
Preferred Qualifications
1. Proficient in:
Experience in:
2. Provides 24/7 support for mission critical systems that supports 50,000+ students, faculty, staff and affiliates university wide including the Health Science Center (HSC) and branches.
3. Responsible for meeting audit compliance including but not limited to FERPA, HIPAA, PCI, GLBA and Export control.
4. Provides central management and support for over 300 servers and 5000+ workstations.
5. Provides technical leadership on a variety of highly specialized projects requiring expertise on core information technology systems and services with direct and positive impact to user experience and security at UNM.
6. Serves as subject matter expert for WES team’s enterprise- wide services.
7. Plans, coordinates and executes the development, implementation, installation, upgrades, migrations and testing of complex enterprise systems.
8. Designs and implements integrated information systems solutions to meet university requirements.
9. May supervise/lead other technical team members.
10. Manages Cherwell tasks effectively and completes them by their due dates while providing outstanding customer service.
11. Monitors core service infrastructure and scales up as demand increases.
12. Identifies and capitalizes on opportunities for automation via scripting, job scheduling and related disciplines.
13. Documents and publishes information and instructions on systems, services and processes.
14. Troubleshoots, assists and resolves hardware, software, connectivity and security problems.
15. Maintains currency of knowledge with respect to relevant technologies and systems.
16. Provides on-call support for WES team’s services.
Windows Server
Microsoft Active Directory
Microsoft Azure
Microsoft 365
Windows File/Print Services
Power Shell
Microsoft Exchange Server
Sailpoint IDM
Multi-factor Authentication (Azure MFA and Duo Security)
VMWare v Sphere/v CAC/v RA/NSX
SCCM/Intune/Jamf
VDI (Windows Virtual Desktop and VMware Horizon)
Authentication (Open ID Connect, SAML2)
3. Responsible for meeting audit compliance including but not limited to FERPA, HIPAA, PCI, GLBA and Export control.
4. Provides central management and support for over 300 servers and 5000+ workstations.
5. Provides technical leadership on a variety of highly specialized projects requiring expertise on core information technology systems and services with direct and positive impact to user experience and security at UNM.
6. Serves as subject matter expert for WES team’s enterprise- wide services.
7. Plans, coordinates and executes the development, implementation, installation, upgrades, migrations and testing of complex enterprise systems.
8. Designs and implements integrated information systems solutions to meet university requirements.
9. May supervise/lead other technical team members.
10. Manages Cherwell tasks effectively and completes them by their due dates while providing outstanding customer service.
11. Monitors core service infrastructure and scales up as demand increases.
12. Identifies and capitalizes on opportunities for automation via scripting, job scheduling and related disciplines.
13. Documents and publishes information and instructions on systems, services and processes.
14. Troubleshoots, assists and resolves hardware, software, connectivity and security problems.
15. Maintains currency of knowledge with respect to relevant technologies and systems.
16. Provides on-call support for WES team’s services.
Additional Requirements
Applications need to include a complete professional work history with dates and hours worked.
Campus
Main - Albuquerque, NM
Department
IT EMSS - Systems (388A)
Employment Type
Staff
Staff Type
Regular - Full-Time
Term End Date
Status
Exempt
Pay
Monthly: $5,619.47 - $8,044.40
Benefits Eligible
This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information.
ERB Statement
As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the Benefits Eligibility at a Glance grid.
Background Check Required
Yes
For Best Consideration Date
12/3/2024
Eligible for Remote Work
Yes
Eligible for Remote Work Statement
This position is open to hybrid remote work, an arrangement that allows an employee to work on a part-time basis at an alternate location other than a UNM worksite.
Application Instructions
Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application.
Include Resume and Cover Letter. Applicants submitting incomplete application packages may not be considered for interview.
Include Resume and Cover Letter. Applicants submitting incomplete application packages may not be considered for interview.
Positions posted with a Staff Type of
Regular
or
Term
are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.
The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.
The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.
The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.
The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.
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