HOTEL MANAGER IN TRAINING

June 4, 2024

Town Pump

Coeur d'Alene

JOB SUMARY
The Hotel Manager in Training (M.I.T.) will become proficient in every aspect of Hotel operations including housekeeping, staffing, marketing, maintenance, guest experience and food services. This position will cross-train with the General Manager (GM) and Assistant GM to perform Hotel property duties in accordance with Town Pump and brand operational standards. We model the Hotel Group Mission Statement “Genuine Hospitality from genuine people committed to providing comfort and service.”
QUALIFICATIONS and SKILLS NEEDED:

Two-year college education, or equivalent experience.
Experience in hospitality or retail atmosphere preferred.
Proficient computer skills and experience in MS Office and Hospitality platforms.
Experience in cash and credit card handling.
Ability to lead and develop staff and address undesirable employee conduct.
Ability to read, comprehend, and write reports and business correspondence.
Ability to present information effectively and respond to questions from groups of managers, vendors, guests, and the public.
Ability to be punctual and work within a flexible work schedule.
Valid Driver’s License with acceptable Driving Record.

ESSENTIAL DUTIES and RESPONSIBILITIES:

Interact with guests, co-workers, and management in a courteous, professional manner.
Work collaboratively with the following departments to become proficient in overall policies, procedures, and protocols: Housekeeping, Front Desk, Marketing, Maintenance, and Food Services.
Maintain a business professional image while representing the Company.
Complete all required company and brand specific training and/or certifications.
Model and supervise staff guest service and hospitality practices.
Demonstrate an understanding of profitability.
Observe daily operational duties as demonstrated by the GM and AGM.
Report all known issues with services, equipment, and property; ensure work orders are in place.
Practice safe working conditions for all employees and guests under Occupational Safety and Health Administration (OSHA) guidelines.

Hotel MIT Aug2022
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Maintain familiarity with all emergency procedures regarding accidents, fire, bomb threats, phone, internet, security, weather, and illness of guests.
Assist any department where heavy workload exists.
Maintain high level of confidentiality of employee, guest, and company information per Town Pump expectations.

PHYSICAL and ENVIRONMENTAL DEMANDS:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to work in an open environment with frequent interruptions and guest interaction.
Ability to walk, stoop, climb, and stand for long periods of time.
Ability to lift and carry 15-20 pounds regularly and up to 50 pounds occasionally.
Ability to operate a motor vehicle in all types of weather and road conditions.

The list of requirements, duties, and responsibilities is not exhaustive. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change to meet business needs.