Help Desk Technology Consultant

September 10, 2024

Oberlin

Technology Consultants provide first-line computer software and networking support to students, faculty, and staff using both Macs and Windows at the CIT Help Desk in the Academic Commons.

Responsibilities

Technology Consultants serve as a liaison between clients, including students, faculty and staff, and professional CIT staff members, reporting directly to the Help Desk Coordinator. They provide first-level software and networking support to the Oberlin College community. Issues may involve support for Macintosh and Windows operating systems, Microsoft Office, web browsers, OCApps, printing, and network connections. Technology Consultants are responsible for entering all calls, email messages, and walk-in issues into Solar Winds work order tracking system, escalating issues to professional staff as necessary.

Qualifications

Technical knowledge. Technology Consultants will be responsible for installing and supporting networking software for both Macintosh and Windows computers. The more experience you have in these areas, the better.

Responsibility. Technology Consultants will be the CIT’s first contact with our clients. We’re looking for people with good time management skills, who can serve as a contact point for a large number of users, perform well in an autonomous position, and maintain good records.

Communication skills. All the technical knowledge in the universe is pretty useless if you can’t communicate in a supportive manner to a confused, inexperienced user.

A desire to learn. We’ve found that the people who are most helpful to users have a natural curiosity about the computers they work with.

Compensation

Jobs with the CIT Help Desk begin at $11.00 an hour and are increased with each semester worked as well as based on merit.

Special Instructions to Applicants