Health Coordinator

September 19, 2024

AbsoluteCARE Medical and Pharmacy

Requisition Number1656

Remote?Yes

Salary Range is 52-55K. Cleveland or Akron OH areas.

Why Work at Absolute Care?
At Absolute Care, we serve the most vulnerable individuals in America. These are our neighbors, people who are at higher risk for disease or who have multiple, complex, chronic illnesses. Often, they deal with an unequal healthcare system and wind up seeking basic care from emergency rooms. We take these patients out of those spaces and turn them into members: people who are entitled to some of the best, most focused care this country has to offer.
We call this “care beyond medicine.” We have turned the doctor’s office into a comprehensive care center. Here, we surround our members with a core care team of doctors, nurses, social workers, and medical assistants who have the time and skills to get to know our members’ needs. We make the most important services available to our members under one roof. This includes a pharmacy, X-rays, a blood lab, nutrition services, urgent care, and much more.
We don’t stop at our four walls. We engage members in the communities where we all live to find the people who need us most. Through these community care teams, we remove the barriers to healthcare that so many people face daily. And it works.
Our unique care is guided by our core values of accountability, caring, trust, and teamwork. We call it ACT2.

Job Summary:
The Health Coordinator is responsible for outreach to our members to provide education and coordination to address recommended screenings and services based on their individual health needs. The Health Coordinator conducts telephonic outreach to identified members in support of quality initiatives and regulatory/contractual requirements. The Health Coordinator provides direct education to members regarding their care gaps, assists in scheduling appropriate appointments via three-way phone calls or directly for in-home visits, and connecting member with appropriate resources.
Education and Experience:

2+ years’ experience in healthcare setting (hospital, managed care organization, outpatient provider, etc.) or as a patient navigator
2+ years’ experience in member, provider, and customer service or call center environment
1+ years’ experience in quality improvement/HEDIS or health education preferred
Bilingual (English and Spanish) is a plus but not required
Excellent communication skills required
Experience with data entry

Absolute Care, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, age, disability, genetics, protected Veteran status, or any other characteristic protected by law or policy.