Fraud Investigator

July 10, 2024

NBT Bank

Norwich

FULL TIME

Pay Range: $24.37 - $32.54

Responsible for the entireprocess related to moderately complex external fraud casesin the area of check fraud, identity theft, online fraud, elder fraud and cyber fraud. With a solid understanding of various regulations, products and operations is able to effectively research and analyze activity, conduct interviews, collaborate with law enforcement, develop solutions, update systems and complete SARs. The role operates in a fast-paced,high-volume environment to support and assist the Fraud Risk Manager along with providing guidance to the Fraud Investigators.

Education and Experience:

Minimum of 1 year experience investigating various types of financial fraud required
Bachelor's Degree in Economic/Financial Crime or Criminal Justice or equivalent work experience preferred

Skills and Abilities:

Team player with strong organizational, communication, analytical and PC skills (especially Microsoft Excel).
Ability to research/analyze data and recognize/evaluate patterns of customer activity.
Strong investigative skills with solid understanding of type of fraud that can occur in a banking environment, but not limited to deposit fraud, internal fraud, card fraud, ACH & wire fraud, kiting and money laundering.
Ability to professionally present information and respond to law enforcement, proscecutors and officers of the court.
Ability to multi-task, working multiple inquiries/investigations simultaneously.
Knowledge of government/regulatory statutes as they relate to financial services and fraud.
Ability to communicate professionally with customers and council victims.

Tasks Performed:

60% Researches and analyzes high risk transactions across all payment channels with a sense of urgency in a fast-paced environment to identify possible cases of fraud. Completes case investigations from start to finish including the filing of SARs when appropriate.
10% Conducts and develops risk/fraud/security related training and education and provides updates to the organization regarding current fraud trends/scams.
10% Maintains and updates case management system for tracking of fraud cases and relevant information. Provides timely, accurate and formulated intelligence in support of fraud preventative assessments and decision making to minimize losses, protect our customers and safeguard the integrity of our products.
10% Proactively reviews existing internal fraud monitoring reports to identify and mitigate fraud events such as counterfeit checks, mobile deposits, kiting, debit card fraud, elder fraud, etc. Develops new ways to review fraud and create efficiencies. Identifies and analyzes fraud trends and make recommendations to management to mitigate possible fraud loss.
5% Provides phone support to branches, call center and members on fraud related matters. Contacts and effectively communicates with customers, banks, and Law Enforcement via multiple channels phone, email, etc.. Assist with more complex assignments as requested.
5% Performs other duties as assigned.

Physical Requirements:

Communicate effectively with internal and/or external customers
Stationary 75% of time or greater
Move Objects to Maximum 10 lbs

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

We regret to inform you that this job opportunity is no longer available