Enrollment Assistant

September 17, 2024

INLAND EMPIRE MANAGEMENT Group

Fontana

FULL TIME

We are a brand marketing and consulting firm based in the Riverside area that excels in providing exceptional customer service to assist our clients in reaching potential customers within the local communities. Our success over the last few years is attributed to our team and nationally recognized training regimen.
Our main objective is to grow and develop new and existing business opportunities for our clients, and because of our proven track record, we have been able to continue these partnerships for many years. Now due to recent growth opportunities, we are now looking to expand our enrollment team! We are seeking a forward-thinking, communication expert to fill our Enrollment Assistant position. This will be an entry level position, as we do teach and train from the ground up.
What Does an Enrollment Assistant Do?

Work directly with eligible customers answering questions, providing specific product and service information, completing sales presentations, and processing enrollment signups
Train one-on-one with Enrollment Assistants and Client Sales Managers to fully comprehend our customer service and outreach standards and expectations, compliance policies, and the enrollment process
Build long-lasting relationships with customers that emphasize brand loyalty and provide them with essential communication tools
Keep detailed records of all customer interactions and follow all privacy requirements
Attend daily team meetings and actively contribute ideas on how to improve company processes and interactions with consumers

What Do We Look for in an Enrollment Assistant?

A Bachelor’s degree in Communications, Marketing, Business, or another related field is preferred, but not required
1-3 years of experience in a customer or client-facing position that involves customer service, customer service, or sales in some capacity
Must be genuinely excited to work in a team-oriented, fast-paced environment
Patient demeanor with a solution-oriented mindset and effective follow-through
An individual who is looking to step outside of their comfort zone, grow in a new opportunity and is driven to succeed

Benefits & Perks of an Enrollment Assistant:

Holidays off
Weekly bonus incentives
Continuous training and development
A place that invests in the individual as much as they invest in the company and clients
Online networking and learning opportunities
Growth based on an individual basis, not hierarchy

Upon completion of training, pay is determined by personal performance. The range listed is based on the average weekly commissions of an entry level associate within our firm.
Job Type: Full-time
Pay: $800.00 - $1,400.00 per week
Benefits: